Search Operations Quality Assurance - German Speaking Lisboa

Search Operations Quality Assurance - German Speaking

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Content that the position interacts with includes images, video, and text related to
- day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

- Conduct quality inspection of various data sets and projects, ensuring it meets project requirements, and maintain timely delivery of QA cases.

- Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.

- Prioritize quality, safety and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.

- Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.

- Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy and alignment towards project targets.

- Data Delivery for project metrics, provide data analysis, root cause analysis (RCA), and action plans during project performance review meetings, Business reviews (WBR's, QBR's and etc. )

- Undertake additional compatible and related responsibilities as required by the project, including but not limited to: policy localization, internal and external training support, data inspection, calibration meetings, and strategy evaluation.

Qualifications:

- Fluent in German is required as the role requires communication with German markets, fluent in English is also required as it is the working language.

- Knowledge of search engines and familiarity with social media platforms.

- Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.

- Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.

- Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications:

- QA, moderation, Ai annotation experience or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.

- Familiarity with online
- related businesses and search trends is desirable.

- Strong analytical skills including data analytics, learning ability,
- solving skills, adaptability and attention to detail.

- Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).

- Ability to work effectively with
- functional teams and stakeholders in multiple locations and timezones.

Tik
Tok is the leading destination for
- form mobile video. At Tik
Tok, our mission is to inspire creativity and bring joy.

Why Join Us:

Inspiring creativity is at the core of Tik
Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion:

Tik
Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

Trust & Safety:

Tik
Tok recognises that keeping our platform safe for the Tik
Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.