Seller Support (Spanish-speaking) Global e-Commerce-1000€ Bonus Lisboa

Seller Support (Spanish-speaking) Global e-Commerce-1000€ Bonus
Lisboa
Lisboa, Lisboa, Portugal

We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

Experience the power of a
- changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help
- known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you're looking to grow and be inspired, as a Seller Support Specialist in Lisbon, Portugal (On-Site), you will make use of your skills, supporting our client's different areas of social media. You will be an active part in ensuring client guidelines, promoting, and actively participating in service improvements provided to all users.

Career growth and personal development

We'll give you all the training,
- edge technologies, and continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you've always envisioned.

What you will do in this role

• Investigate and resolve issues reported by buyers/sellers/customers/creators, such as checking order and logistics status.
• Review reported issues within agreed turnaround times and standards of quality.
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base.
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journey, providing regular updates across touchpoints.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customers.

Qualifications

• Fluent in Spanish (C1) and English (B2), both verbal and written.
• Minimum education qualification of college degree or equivalent diploma.
• At least 1 year of experience in customer service/support, with at least 1 year in telesales, account management, or customer success roles.
• Strong understanding of
  - commerce.
• Experience working with call centers (voice and
  - voice) and service industry.
• Ability to work as a team member and independently.
• Fluent with social media products and basic understanding of digital advertising.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• €1000 Welcome Bonus.
• Referral bonus opportunities.
• Full paid training on the company and project.
• Career development programs, courses, and language classes.

If this sounds like the perfect next step, we want to hear from you. Apply today and discover why over 440k+ global
- changers call Concentrix their "employer of choice. "

Equal Opportunity Employer

We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, disability, or any other protected status.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered.