Seller Support Specialist (French-speaking) - Global e-Commerce – 3000€ Welcome Bonus Lisboa

Seller Support Specialist (French-speaking) - Global e-Commerce – 3000€ Welcome Bonus
Lisboa
Lisboa, Lisboa, Portugal

Overview

Job Title: Seller Support Specialist (French-speaking) - Global
- Commerce – 3000€ Welcome Bonus

Location: Lisbon, Portugal (On-Site)

Concentrix is a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re recognized with awards such as World-'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

What You Will Do In This Role

• investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• review the reported issues within agreed turnaround times and standards of quality
• escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• drive adherence to service levels across channels and achieve best in class productivity, impact resolution times for end customer

Your Qualifications

Concentrix is a great match if you:

• Fluent in French (C1) – verbal and written
• Fluent in English (B2) – verbal and written
• College degree or equivalent diploma
• At least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles (mandatory)
• Strong understanding of
  - commerce
• Experience working with call center (voice and
  - voice) and service industry
• Ability to work as a team member, as well as independently
• Fluent with social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• 3000€ Welcome Bonus
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
  - 'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their employer of choice.

Equal Opportunity

Concentrix is an
- opportunity employer. We-'re proudly united as one team, one company, globally. We-'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal-’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

Lisbon, Portugal

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting