Seller Support Specialist (German-speaking) - Global e-Commerce – 3000€ Welcome Bonus Lisboa

Overview

Job Title: Seller Support Specialist (German-speaking) - Global
- Commerce – 3000€ Welcome Bonus

We are a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries. We are recognized with awards such as World-'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

Location: Lisbon, Portugal (On-Site)

What You Will Do In This Role

• Investigate and resolve issues reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics, ensuring service quality through case journey and providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customers

Your Qualifications

• Fluent in German (C1) – verbal and written
• Fluent in English (B2) – verbal and written
• College degree or equivalent diploma
• At least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles (mandatory)
• Strong understanding of
  - commerce
• Experience working with call center (voice and
  - voice) and service industry
• Ability to work as a team member, as well as independently
• Familiarity with social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• 3000€ Welcome Bonus
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
  - 'll be working on
• Career development programs

Experience the best version of you! If this feels like the perfect next step in your career journey, apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Equal Opportunity and Eligibility

Concentrix is an
- opportunity employer. We are united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location and Language Requirements

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: German (Required)

Time Type: Full-time

R1643822