Seller Support Specialist (German-speaking) - Global e-Commerce Lisboa

Job Title

Seller Support Specialist (German-speaking) - Global
- Commerce

Seller Support Specialist in Lisbon, Portugal (On‑Site) you will use your skills to support our client's social media areas and actively participate in ensuring client guidelines and promoting service improvements.

Experience the power of a game‑changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands—those you use every day—to improve their businesses with technology and integrated solutions in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces, ” “Best Companies for Career Growth, ” and “Best Company Culture” year after year.

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of free learning and leadership development programs designed to set you on the way to the career you’ve always envisioned.

What You Will Do In This Role

• Investigate and resolve issues reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and quality standards
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve best‑in‑class productivity, impact resolution times for end customers

Your Qualifications

• Fluent in German (C1) – verbal and written
• Fluent in English (B2) – verbal and written
• Minimum education: college degree or equivalent diploma
• At least 1 year of experience in customer service or support, and at least 1 year of experience in telesales, account management or customer success roles (mandatory)
• Strong understanding of e‑commerce
• Experience working with call center (voice and non‑voice) and service industry
• Ability to work as a team member, as well as independently
• Fluent with any social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon – Av. Mediterraneo, N°1

Language Requirements

German (Required)

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Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1670459