Seller Support Specialist (German-speaking) - Global e-Commerce Lisboa

Seller Support Specialist (German-speaking) - Global
- Commerce

Application deadline: 1 day ago. Be among the first 25 applicants.

Overview

We’re a global technology and services leader that powers the brands of the future, helping
- known brands improve their businesses with technology and integrated solutions in over 70 countries. As a Seller Support Specialist in Lisbon, Portugal (On-Site) you will support our client's social media areas, ensure client guidelines, promote, and actively participate in service improvements for all users.

What You Will Do

• Investigate and resolve issues reported by buyers, sellers, customers, creators such as checking order and logistics status.
• Review reported issues within agreed turnaround times and standards of quality.
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve best‑in‑class productivity and impact resolution times for end customers.

Qualifications

• Fluent in German (C1) verbal and written.
• Fluent in English (B2) verbal and written.
• Minimum education: college degree or equivalent diploma.
• At least 1 year of experience in customer service or support, including at least 1 year in telesales, account management or customer success roles.
• Strong understanding of e‑commerce.
• Experience working with a call center (voice and non‑voice) and service industry.
• Ability to work as a team member and independently.
• Familiarity with social media products and basic understanding of digital advertising.

Benefits

• Competitive salary (base and bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend referral bonus opportunities.
• Full paid training on the company and the project.
• Career development programs.

Location

Lisbon, Portugal – Av. Mediterraneo, N°1

Employment Type

Full‑time

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered.

Equal Opportunity Statement

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or other protected classifications under applicable laws.

Job ID: R1670459

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice. ”