Senior Application Support Specialist Lisboa

Senior Application Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

We are looking for a Application Support Specialist to join an exciting project in the banking industry with more then 6 years of experience!

Location: Lisbon, Portugal

Work Model: Hybrid (2x per week
- site)

Prime
IT is an international company with more than 18 years of experience, delivering
- tier solutions in Team-as-a-Service, Team Extension, Managed Services, Nearshore, and Custom Software Development. We operate in 3 main sectors – IT, Telecom & Engineering, with a team of 2, 360+ Primers developing projects worldwide.

What Are We Looking For?

• Strong ability to translate business requirements into technical solutions.
• Creative and logical
  - solving mindset with the ability to analyze change requests or issues and define effective solutions, including schematic/diagram documentation.
• Hands-on experience managing services running on Linux or Windows Servers (start, stop, deploy, debug).
• Ability to develop small programs/scripts in Shell, Perl, Python, or Ruby.
• Knowledge of Confluence, JIRA, Git/Bitbucket is a plus.
• Understanding of Application Servers (Web
  Sphere, Tomcat, JBoss, etc. ) is a plus.
• Experience in planning, implementation, and sizing of IT infrastructure.
• Prior experience with job schedulers (e. g. , CA Workload Automation, Control-M).
• Solid technical knowledge of protocols such as TCP/IP, SMTP, FTP,
• Understanding of system architectures (SSO, Firewalls, load balancers, storage systems, network basics).
• Knowledge of Dev
  Ops tools is required.

What Will You Do?

• Gather technical requirements for system enhancements.
• Participate in the change request process for system updates (both technical and functional).
• Contribute to technical testing efforts to ensure smooth production delivery.
• Launch and follow up on assigned initiatives.
• Assist in meeting project deadlines and schedules.
• Identify product gaps or weaknesses and propose areas for improvement.
• Communicate and apply project standards consistently.
• Prioritize assigned projects and independently take ownership of tasks.
• Coordinate with project stakeholders and provide timely updates on status.
• Perform Level 3 support and analysis of reported issues, evaluating alternative solutions or workarounds to minimize impact, ensuring proper resolution, and following up with vendors or service providers.
• Ensure smooth execution of all technical processes (Online, STP, flows, and batches), maintaining documentation of known issues for
  - line support.

What Do We Offer?

Integration into an international company with a presence in 50+ cities worldwide.

Constant training in the latest technologies – Prime Academy.

Career support and progression in an exciting and challenging environment.

Send your CV to and become a part of the Prime team!