Senior B2B Travel Agent (French) Setúbal

Senior B2B Travel Agent (French)
Setúbal
Setúbal, Setubal, Portugal

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Client:

David Kennedy Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

015405ae9473

Job Views:

4

Posted:

23. 07. 2025

Expiry Date:

06. 09. 2025

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Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit a French-speaking Senior B2B Travel Agent to join their team in Portugal.

Position: Senior Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist travelers with
  -
  - class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to
  - minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in French, both oral and written. Fluent in English (B2 or higher)
• Previous working experience in customer service roles, ideally covering travel and hotel segments
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique,
  - house, travel customer service platform
• Flexibility to work
  - traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums