Senior B2B Travel Agent São Domingos de Rana

Senior B2B Travel Agent
Lisboa
São Domingos de Rana, Lisboa, Portugal

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management companythat is looking torecruit a Senior B2B Travel Agent to join their team in Portugal.

Remote work opportunities

Position: Senior
Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist travelers with
  -
  - class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to
  - minute emergency travel situations
• Stay up to date withtravel industry andplatform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary forproduct improvement
• Meet and exceed KPIs.

REQUIREMENTS:

• Native/fluent in English (C1), both oral and written.
• Previous workingexperience in a customer service roles, ideally covering travel and hotel segments
• Previous experience working with
  GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as
  Gmail, Zendesk, Slack and Salesforce as well as our unique,
  - house, travel customer service platform
• Flexibility to work
  - traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
  

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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