Senior B2B Travel Agent - Amadora

Senior B2B Travel Agent
Amadora
Amadora, Lisboa, Portugal

Social network you want to login/join with:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading travel management, corporate card, and expense management company that is looking to recruit a Senior B2B Travel Agent to join their team in Portugal.

Position: Senior Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Assist travelers with
-
- class personalized support
Solve issues with any travel or
- related help they may require, ranging from standard platform queries to
- minute emergency travel situations
Stay
-
- date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
Build meaningful relationships across global teams
Provide feedback to product and engineering teams necessary for product improvement
Meet and exceed KPIs.

REQUIREMENTS:

Native/fluent in English (C1), both oral and written.
Previous working experience in customer service roles, ideally covering travel and hotel segments
Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating, giving and receiving feedback, and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack, and Salesforce as well as our unique,
- house, travel customer service platform
Flexibility to work
- traditional shifts (early mornings, late evenings, and weekends), as we scale our support organization
Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS: