Senior Business Analyst, Revenue Systems Ops Lisboa

Senior Business Analyst, Revenue Systems Ops
Lisboa
Lisboa, Lisboa, Portugal

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Senior Business Analyst, Revenue Systems Ops, Lisbon

Client: Mastercard Data & Services

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 0913010a989e

Job Views: 6

Posted: 30. 06. 2025

Expiry Date: 14. 08. 2025

Job Description:

Our Purpose

Title and Summary

Senior Business Analyst, Revenue Systems Operations

Overview:

The Services team is a key differentiator for Mastercard, providing
- edge services that help our customers grow. Focused on thinking big and scaling fast globally, this agile team manages
-
- end solutions for a diverse customer base. These services include
- focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and
- driven risk management services.

The Insights and Enablement team is a global team focused on ensuring that all of Services can make
- driven decisions and operate effectively. The team manages and adapts policies, processes, and platforms used across Services.

The Revenue Systems Operations Senior Analyst supports strategic and tactical platform projects to improve usability, increase efficiencies, and deliver enhancements and fixes to Revenue operational systems managed by the I&E System Operations team. Support includes executing adoption campaigns, implementing data improvement efforts, reporting, testing updates, and training initiatives. Systems include Order Management, Sales (Financial
Force/PSA), and other new platforms implemented globally.

Role

• Drive the global roadmap and improvement efforts of Revenue operational systems across Mastercard Services.
• Partner with diverse teams and business lines to bring innovative systems to life, ensuring best practices in governance and processes.
• Act as the bridge between business and tech stakeholders to gather needs, write technical stories, and work with tech teams to test, validate, and implement solutions.
• Provide training and support for system adoption among users.
• Support inquiries related to Revenue Business Operations platforms, including system records that drive delivery, billing, and revenue recognition.
• Operational support for product line campaigns such as Client Services Revenue, Subscriptions, Platforms, Bulletins, and bulk product deliveries.
• Support investigation and resolution of issues, concerns, and requests.
• Conduct Quality Control checks and Data Audits periodically.

All About You

• BS/BA degree or equivalent experience and education.
• Experience as a business analyst, product owner, or consultant in requirement gathering, user story definition, liaising with tech, testing, and business inquiries.
• Ability to contribute to support projects related to CRM, ERP, or Revenue
  Ops systems (Oracle, Billing, etc. ).
• Proficiency in Microsoft Word, Excel, Power
  Point; Visio is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical and
  - solving skills with a
  - oriented approach.
• Ability to work independently and maintain confidentiality.

Preferred qualifications

• Experience managing CRM/ERP solutions.
• Business understanding of revenue operations like order management, revenue recognition, or billing.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.