Senior Business Analyst, Revenue Systems Ops Lisboa

Senior Business Analyst, Revenue Systems Ops
Lisboa
Lisboa, Lisboa, Portugal

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Business Analyst, Revenue Systems Ops Overview:

The Services team is a key differentiator for Mastercard, providing
- edge services that help our customers grow. Focused on thinking big and scaling fast globally, this agile team is responsible for
-
- end solutions for a diverse customer base. Centered on
- driven technologies and innovation, these services include
- focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and
- driven information and risk management services.

• The Insights and Enablement team is a global team focused on ensuring that all of Services can make
- driven decisions and operate effectively and efficiently. The team manages and adapts the policies, processes, and platforms used across Services.

• The Revenue Systems Operations Senior Analyst will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support includes executing adoption campaigns, implementing data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems include Order Management, Sales (Salesforce.com), Financial
Force/PSA, and other new platforms implemented for global operations.

Role

• Drive the global roadmap and improvement efforts of the Revenue operational systems across Mastercard Services.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure
  -
  - class governance and processes.
• Act as a bridge between business and tech stakeholders to gather business needs, write technical stories, and collaborate with technology teams and developers to test, validate, and implement solutions.
• Provide training and support adoption for the Salesforce.com Revenue operational systems' user base.
• Support inquiries related to Revenue Business Operations platforms, including system records that drive delivery, billing, and revenue recognition.
• Operational support for product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
• Support investigation and resolution of issues, concerns, and requests under general supervision.
• Conduct periodic Quality Control checks and Data Audits.

All About You

• BS/BA degree or equivalent experience and education.
• Relevant experience in requirement gathering, user story definition, liaising with tech, functional testing, user testing support, and business inquiries.
• Ability to support projects related to CRM, ERP, or other Revenue
  Ops systems (Oracle, Salesforce.com, Billing, etc. ).
• Proficiency in Microsoft Word, Excel, Power
  Point; Visio is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical and
  - solving skills with a detailed,
  - oriented approach.
• Ability to work independently and maintain confidentiality.

Preferred Qualifications

• Experience in implementing or managing CRM/ERP solutions; Salesforce.com experience is a plus.
• Business acumen in
  - related operations such as order management, revenue recognition, or billing.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete mandatory security trainings as per guidelines.