Senior Business Travel Consultant With Italian Language Lisboa

Senior Business Travel Consultant With Italian Language
Lisboa
Lisboa, Lisboa, Portugal

Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team. In this role, you will provide
- quality support to corporate travellers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with
- service tools, and ensuring compliance with company and customer policies.

This is a
- time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.

Key Responsibilities

Provide customer support via chat, calls, and emails, ensuring a smooth travel experience

Stay up to date with relevant travel information, destinations, and service providers

Assess customer needs, urgency, and preferences efficiently

Handle complex travel bookings, including flights, rail, accommodations, and additional services

Assist customers with
- service options on travel platforms and apps

Maintain compliance with company and customer policies, following global travel standards

Provide feedback to stakeholders on service improvements and key processes

Participate in team discussions on industry trends, products, and service providers

Stay informed about best practices in business travel

Meet attendance, training, and performance expectations

Requirements

Fluent Italian (C1), both written and spoken

5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings

3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory

Experience in
- facing roles or contact center environments

Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce

Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)

Strong multitasking and
- solving skills

Ability to work independently and handle customer issues efficiently

Professional, empathetic, and excellent communication skills

Additional language skills in French, German, Spanish, or Italian are a plus.

The Offer

Competitive remuneration package based on experience, skills, and performance

Flexible work model – Remote (Portugal) or Hybrid (Lisbon)

Medical, dental, and vision plans with premium coverage

Paid parental leave and bereavement leave

Subsidized commuter benefits

Mental health support programs

Connectivity stipends to support remote work

Guidance, training, and career development tools