Senior Case Executive Lisboa

Senior Case Executive
Lisboa
Lisboa, Lisboa, Portugal

#ABOUTUS Global Citizen Solutions assists international, individuals and their families to diversify their investments while obtaining increased mobility, security and privacy. Our multicultural and multilingual team has a wealth of experience in the prominent European countries offering citizenship and residency through investment programmes.

#ABOUTTHEROLE

Part of the Client Management department, the responsibilities of a Senior Case Executive include build and maintain strong relationships with clients to ensure their satisfaction, retention, and growth.

Is a trusted partner along the way, hence must have excellent communication skills, be organised and detail oriented.

#ABOUTTHECHALLENGE

Client Relationship Building: main point of contact for assigned clients. Understand client goals, business needs, and pain points.

Onboarding & Training: guide new clients through onboarding processes. Ensure clients understand how effectively our services will be.

Ongoing Support: address client inquiries, troubleshoot issues, and coordinate solutions with internal teams. Monitor client satisfaction metrics.

Account Growth: Identify opportunities to upsell or
- sell products/services. Assist in renewal processes.

Strategic Planning: provide insights and recommendations based on client data. Participate in client reviews and strategic planning sessions.

#ABOUTYOU

High level of English, written and spoken.

The ability to adapt, interact and manage with different types of individuals from differentiated cultures.

The ability to design and implement adequate consulting strategies for each process stage.

Strong verbal and written communication.

Good interpersonal skills.

A working knowhow of local administrative framework.

Strong eye for detail and troubleshooting attitude.

The ability to take/provide constructive and positive feedback.

Skill in communicating effectively in writing, using
- appropriate language and terminology and with a variety of personalities across all levels of the organisation.

Able in managing time and multiple work streams and meeting various deadlines, with
- paced processes.

Ability to solve problems creatively and effectively.

Right-minded teamwork mindset

Strong work ethic.

#ALSOYOU

Independent: showed able to organize oneself.

Doer: you have to love getting results yourself.

Flexibility: Ready to adapt to a variety of tasks.

Focused: values more stability, than the shiny new opportunities that pop up.

#OUROFFER

Join a multidisciplinary team in a multinational environment.

Fast-paced, highly structured and dynamic business environment.

Comfortable office, located in a prestigious area in Lisbon, with a very easy access by public transportation (metro, bus, train and boat).

#OURVALUES

Client Centric: strive to understand the clients and offer them the best solutions, taking into consideration that each person's needs are unique.

Coachable: Open to receiving training and constant small improvements, even if experienced.

Independent: able to organize oneself without “babysitter”

Doer: you have to love getting results yourself.

Flexibility: Ready to adapt to a variety of tasks.

Focused: values more stability, than the shiny new opportunities that pop up.