Senior Case Executive Lisboa

Senior Case Executive
Lisboa
Lisboa, Lisboa, Portugal

#ABOUTUS

Global Citizen Solutions assists international, individuals and their families to diversify their investments while obtaining increased mobility, security and privacy. Our multicultural and multilingual team has a wealth of experience in the prominent European countries offering citizenship and residency through investment programmes.

#ABOUTTHEROLE

Part of the Client Management department, the responsibilities of a Senior Case Executive include build and maintain strong relationships with clients to ensure their satisfaction, retention, and growth.

Is a trusted partner along the way, hence must have excellent communication skills, be organised and detail oriented.

#ABOUTTHECHALLENGE

• Client Relationship Building: main point of contact for assigned clients. Understand client goals, business needs, and pain points.
• Onboarding & Training: guide new clients through onboarding processes. Ensure clients understand how effectively our services will be.
• Ongoing Support: address client inquiries, troubleshoot issues, and coordinate solutions with internal teams. Monitor client satisfaction metrics.
• Account Growth: Identify opportunities to upsell or
  - sell products/services. Assist in renewal processes.
• Strategic Planning: provide insights and recommendations based on client data. Participate in client reviews and strategic planning sessions.

#ABOUTYOU

• High level of English, written and spoken.
• The ability to adapt, interact and manage with different types of individuals from differentiated cultures.
• The ability to design and implement adequate consulting strategies for each process stage.
• Strong verbal and written communication.
• Good interpersonal skills.
• A working knowhow of local administrative framework.
• Strong eye for detail and troubleshooting attitude.
• The ability to take/provide constructive and positive feedback.
• Skill in communicating effectively in writing, using
  - appropriate language and terminology and with a variety of personalities across all levels of the organisation.
• Able in managing time and multiple work streams and meeting various deadlines, with
  - paced processes.
• Ability to solve problems creatively and effectively.
• Right-minded teamwork mindset
• Strong work ethic.

#ALSOYOU

• Independent: showed able to organize oneself.
• Doer: you have to love getting results yourself.
• Flexibility: Ready to adapt to a variety of tasks.
• Focused: values more stability, than the shiny new opportunities that pop up.

#OUROFFER

• Join a multidisciplinary team in a multinational environment.
• Fast-paced, highly structured and dynamic business environment.
• Comfortable office, located in a prestigious area in Lisbon, with a very easy access by public transportation (metro, bus, train and boat).

#OURVALUES

• Client Centric: strive to understand the clients and offer them the best solutions, taking into consideration that each person's needs are unique.
• Coachable: Open to receiving training and constant small improvements, even if experienced.
• Independent: able to organize oneself without “babysitter”
• Doer: you have to love getting results yourself.
• Flexibility: Ready to adapt to a variety of tasks.
• Focused: values more stability, than the shiny new opportunities that pop up.