Senior Citrix Engineer (Based in Portugal) Lisboa

Senior Citrix Engineer (Based in Portugal)
Lisboa
Lisboa, Lisboa, Portugal

At Hays, we are currently collaborating with an American multinational that wants to extend their business in Portugal. As a growing leader in secure, reliable managed cloud solutions, they help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, they help many companies turn technology into their biggest competitive advantage.

We are seeking a highly skilled Senior Cloud Engineer with a strong focus on Citrix and Virtual Desktop Infrastructure (VDI) to take ownership of customer environment management, maintaining, and optimizing secure, scalable, and
- performing virtual desktop environments across our top cloud customers. Hands-on leadership role that blends deep technical expertise with operational excellence and
- facing collaboration.

Key Responsibilities:

• Customer Environment Management: Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
• Incident & Crisis Management: Proactively identify, troubleshoot, and escalate
  - priority issues; lead root cause analysis and resolution.
• Operational Excellence: Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
• Collaboration & Communication: Deliver a
  - first experience via phone, email, and ticketing systems; interface with vendors and internal teams to resolve complex issues.
• Mentorship & Knowledge Sharing: Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
• Automation & Optimization: Use Power
  Shell and other tools to automate tasks, optimize performance, and streamline operations.
• Security & Compliance: Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.

Required Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; or 10 years’ experience in a related field
• Experience with Citrix Net
  Scaler, including Gateway configuration, high availability, MFA integration (Azure/Okta/Duo), n
  Factor authentication, load balancing, SSL offloading, certificate management, and Net
  Scaler Console (ADM)
• Experience with Citrix Workspace Environment Management (WEM), including architecture, resource optimization, policy/action configuration, rules/filters, configuration sets, and templates
• Strong understanding of Citrix Product Sets
• Demonstrated ability working with customers/clients on providing technical solutions
• Willingness to participate in a 24x7
  - call rotation and work flexible shifts as needed.

Preferred Qualifications:

Certifications:

• Citrix Certified Associate/Professional (CCA-V, CCP-V, CCP-App
  DS)
• Nerdio Certified Engineer

Experience with:

• Citrix Virtual Apps & Desktops 2203 LTSR+, including image management, Citrix Profile Containers, FSLogix, and FAS (Federated Authentication Service)
• Provisioning Services (PVS) and Power
  Shell scripting, v
  Disk versioning, deployment, and automation
• Windows Server (2016–2025) Management, Active Directory, Group Policy, DHCP, DNS, and Certificate Authority services, including Citrix FAS integration
• N-able, Veeam, and backup/restoration tools
• Networking (Forti
  Gate, VPN, Velo
  Cloud, firewalls)
• MFA/2FA solutions (Duo, Azure MFA, Workspace One)

What can we offer you?

• Hybrid mode (1-2 times/week).
• Location: Lisbon, Portugal.
• Integration in an international project of a solid company with prospects for the future and with continuity.
• Permanent contract
• Food allowance (9. 60€/day you work).
• Healthcare insurance.