Senior Citrix Engineer Lisboa

Senior Citrix Engineer
Lisboa
Lisboa, Lisboa, Portugal

At Hays, we are currently collaborating with an American multinational that wants to extend their business in Portugal. As a growing leader in secure, reliable managed cloud solutions, they help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, they help many companies turn technology into their biggest competitive advantage.

We are seeking a highly skilled
Senior Cloud Engineer
with a strong focus on
Citrix and Virtual Desktop Infrastructure (VDI)
to take ownership of customer environment management, maintaining, and optimizing secure, scalable, and
- performing virtual desktop environments across our top cloud customers. Hands-on leadership role that blends deep technical expertise with operational excellence and
- facing collaboration.

Key Responsibilities:

• Customer Environment Management:
  Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
• Incident & Crisis Management:
  Proactively identify, troubleshoot, and escalate
  - priority issues; lead root cause analysis and resolution.
• Operational Excellence:
  Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
• Collaboration & Communication:
  Deliver a
  - first experience via phone, email, and ticketing systems; interface with vendors and internal teams to resolve complex issues.
• Mentorship & Knowledge Sharing:
  Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
• Automation & Optimization:
  Use Power
  Shell and other tools to automate tasks, optimize performance, and streamline operations.
• Security & Compliance:
  Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.

Required Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; or 10 years' experience in a related field
• Experience with
  Citrix Net
  Scaler
  , including Gateway configuration, high availability, MFA integration (Azure/Okta/Duo), n
  Factor authentication, load balancing, SSL offloading, certificate management, and Net
  Scaler Console (ADM)
• Experience with
  Citrix Workspace Environment Management (WEM)
  , including architecture, resource optimization, policy/action configuration, rules/filters, configuration sets, and templates
• Strong understanding of Citrix Product Sets
• Demonstrated ability working with customers/clients on providing technical solutions
• Willingness to participate in a 24x7
  - call rotation and work flexible shifts as needed.

Preferred Qualifications:

Certifications:

• Citrix Certified Associate/Professional (CCA-V, CCP-V, CCP-App
  DS)
• Nerdio Certified Engineer

Experience with:

• Citrix Virtual Apps & Desktops 2203 LTSR+, including image management, Citrix Profile Containers, FSLogix, and FAS (Federated Authentication Service)
• Provisioning Services (PVS)
  and Power
  Shell scripting, v
  Disk versioning, deployment, and automation
• Windows Server (2016–2025) Management, Active Directory, Group Policy, DHCP, DNS, and Certificate Authority services, including Citrix FAS integration
• N-able, Veeam, and backup/restoration tools
• Networking (Forti
  Gate, VPN, Velo
  Cloud, firewalls)
• MFA/2FA solutions (Duo, Azure MFA, Workspace One)

What can we offer you?

• Hybrid mode (1-2 times/week).
• Location: Lisbon, Portugal.
• Integration in an international project of a solid company with prospects for the future and with continuity.
• Permanent contract
• Food allowance (
  9. 60€/day you work
  ).
• Healthcare insurance.