Senior Client Relationship Lisboa

Senior Client Relationship
Lisboa
Lisboa, Lisboa, Portugal

#ABOUT US

Global Citizen Solutions assists international individuals and their families in diversifying their investments while obtaining increased mobility, security, and privacy. Our multicultural and multilingual team has extensive experience in prominent European countries offering citizenship and residency through investment programmes.

#ABOUT THE ROLE

Part of the Client Management department, the responsibilities of a Senior Case Executive include building and maintaining strong relationships with clients to ensure their satisfaction, retention, and growth.

They must be a trusted partner, possessing excellent communication skills, being organized, and
- oriented.

#ABOUT THE CHALLENGE

• Client Relationship Building: Main point of contact for assigned clients. Understand client goals, business needs, and pain points.
• Onboarding & Training: Guide new clients through onboarding processes. Ensure clients understand how effectively our services will meet their needs.
• Ongoing Support: Address client inquiries, troubleshoot issues, and coordinate solutions with internal teams. Monitor client satisfaction metrics.
• Account Growth: Identify opportunities to upsell or
  - sell products/services. Assist in renewal processes.
• Strategic Planning: Provide insights and recommendations based on client data. Participate in client reviews and strategic planning sessions.

#ABOUT YOU

• High level of English, written and spoken.
• Ability to adapt, interact, and manage with individuals from diverse cultures.
• Ability to design and implement consulting strategies for each process stage.
• Strong verbal and written communication skills.
• Good interpersonal skills.
• Knowledge of local administrative frameworks.
• Strong attention to detail and troubleshooting mindset.
• Ability to provide and receive constructive feedback.
• Effective written communication using appropriate language and terminology across various organizational levels.
• Time management skills to handle multiple work streams and meet deadlines.
• Creative and effective
  - solving skills.
• Team-oriented mindset.
• Strong work ethic.

#ALSO YOU

• Independent: capable of organizing oneself.
• Result-driven: motivated to achieve results independently.
• Flexible: adaptable to various tasks.
• Focused: values stability over fleeting opportunities.

# OUR OFFER

• Join a multidisciplinary team in a multinational environment.
• Work in a
  - paced, highly structured, and dynamic business environment.
• Office located in a prestigious area in Lisbon, easily accessible by public transportation (metro, bus, train, boat).

# OUR VALUES

• Client Centric: Strive to understand clients' needs and offer tailored solutions.
• Coachable: Open to training and continuous improvement.
• Independent: Able to organize oneself effectively.
• Doer: Passionate about achieving results.
• Flexibility: Ready to adapt to various tasks.
• Focused: Prioritizes stability and consistent growth.