Senior Cloud & VDI Engineer (Based in Lisbon) Lisboa

Senior Cloud & VDI Engineer (Based in Lisbon)
Lisboa
Lisboa, Lisboa, Portugal

At Hays, we’re partnering with a leading American multinational that’s growing its footprint in Portugal. As a trusted provider of secure, reliable managed cloud solutions, they empower businesses to innovate through
- edge technologies across AWS, Azure, Google Cloud, Private Cloud, and Cybersecurity.

We’re hiring a Senior Cloud Engineer & VDI Expert!

Are you passionate about virtual desktop environments and cloud infrastructure? This is a
- on senior role where you’ll manage
- performance, secure VDI environments for
- tier clients, blending deep technical expertise with operational excellence and customer collaboration.

Your Key Responsibilities

• Customer Environment Management: Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
• Incident & Crisis Management: Proactively identify, troubleshoot, and escalate
  - priority issues; lead root cause analysis and resolution.
• Operational Excellence: Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
• Collaboration & Communication: Deliver a
  - first experience via phone, email, and ticketing systems; interface with vendors and internal teams to resolve complex issues.
• Mentorship & Knowledge Sharing: Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
• Automation & Optimization: Use Power
  Shell and other tools to automate tasks, optimize performance, and streamline operations.
• Security & Compliance: Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.

What You Bring

• Bachelor’s degree and 5+ years’ experience (or equivalent years'experience)
• Deep expertise in Virtual Desktop Infrastructure (VDI): most valuable with Citrix Net
  Scaler, WEM, and Citrix Virtual Apps & Desktops
• Strong Power
  Shell scripting and automation skills
• Experience with Active Directory, Windows Server, GPO, FSLogix and Citrix FAS.
• Experience with N-able/ Veeam and backup/restoration tools
• Knowledge of MFA/2FA solutions (Duo, Azure MFA, Workspace One) and networking (Forti
  Gate, VPN, Velo
  Cloud, firewalls)
• Willingness to participate in A 24/7
  - call rotation if needed.

Nice to Have

• Certifications: CCA-V, CCP-V, CCP-App
  DS, Nerdio Certified Engineer
• Experience with: PVS, Veeam, Forti
  Gate, Workspace One, and more

What’s in It for You?

• Contract: Permanent full time
• Hybrid work model (flexible depending on residence)
• Location: Lisbon city centre
• Competitive salary based on your professional expertise.
• Meal allowance (€9. 60/day worked)
• Private health insurance
• Be part of a global,
  - ready project
• Career growth in a
  - impact, innovative environment

Ready to take your cloud career to the next level? Apply now or message me directly for more info!