Senior CRM & Loyalty Engineer

Senior CRM & Loyalty Engineer

Join to apply for the Senior CRM & Loyalty Engineer role at Merkle, a dentsu company that powers the experience economy through CRM, loyalty, data, and technology solutions for global brands.

Job Description

In this role you will design, develop, test, and maintain Microsoft Dynamics CRM solutions that deliver customer engagement and loyalty at scale. You’ll work closely with partners, clients, and cross‑functional teams, while mentoring junior engineers and driving technical excellence across the CRM platform.

Main responsibilities

• Participate in communications with partners and clients, when needed.
• Understand the release processes within the company.
• Participate in requirements analysis, development, unit testing, and documentation.
• Write quality code to fit customer needs and configurations.
• Troubleshoot and debug (with guidance from senior team members).
• Provide mentoring to junior Software Engineers.
• Deliver trainings and participate in knowledge sharing.
• Gain a deeper understanding of the company platform and processes, and suggest improvements.

Qualifications

Required Experience

• 5+ years of experience in Dynamics CRM development (Microsoft Dynamics / Power
  Apps), with at least 2 years in a senior or lead role.
• Extensive experience with Dynamics 365 CRM (formerly Dynamics CRM) is required; it is a plus but not mandatory.
• Proven experience in solution architecture and project leadership is a plus.
• Background in the Backend with SSIS and C#.
• Frontend knowledge, such as ASP. NET and Java
  Script.
• Top‑notch programming skills, producing maintainable, efficient, reliable, and secure code.
• Familiarity with Git, Agile methodologies, and XRM.
• English proficiency at least B2 level.

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes customer experience boundaries with technology, creativity, and data.

Global Reach with Local Expertise: Over 16, 000 employees across 30+ countries provide deep local insight and global scale.

Collaborative Culture: Your ideas matter; you’ll work on impactful international projects and meaningful connections.

Benefits:

• Global perspective: collaborate with 70, 000 colleagues across 145 countries.
• Flexibility & Balance: hybrid work models, adaptable hours, and home office options.
• Inclusive & Supportive Culture: diversity celebrated, respectful workplace.
• Competitive rewards: salary, volunteer days, wellness days, modern offices, multicultural environment.
• Innovation-Driven Work: contribute to transformative projects with next‑generation technologies.
• Purpose-Driven Culture: sustainable growth for brands, people, and society.
• Growth Opportunities: training, mentorship, and data‑driven projects.
• Additional benefits available; inquire with your recruiter for details.

Location

Vila Real

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• Business Consulting and Services

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role‑specific requirements, ensuring a workplace free from discrimination and harassment.