Senior Customer Care Specialist Lisboa

Senior Customer Care Specialist
Lisboa
Lisboa, Lisboa, Portugal

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Convatec is a global medical products and technologies company focused on solutions for managing chronic conditions, with leading positions in wound care, ostomy care, continence care, and infusion care. With around 10, 000 employees, we operate in nearly 100 countries, guided by our core values:

Improve Care, Deliver Results, Grow Together, Own It, and Do What’s Right.

Key Responsibilities:

• Ensure all orders are placed & validated accurately within the order
  - off time.
• Manage order processing, customer contact, liaising with 3PLs and market functions, and maintaining customer master data.
• Maintain and review EDI orders, customer portals, and catalogues.
• Create backorder and delivery notification reports.
• Manage email inbox, respond promptly to queries and requests.
• Conduct daily order checks to prevent delays.
• Respond to customer calls, ensuring queries are efficiently addressed.
• Support performance measurement through KPIs and objectives.

Skills & Experience:

• Sense of urgency in completing work accurately and promptly.
• Strong oral and written communication skills.
• Good interpersonal skills;
  
  
  
  ability to build relationships across organizational levels.
• Ability to meet deadlines and complete audit reports.
• Proficiency in Microsoft Outlook, Excel, and SAP (Sales and Distribution modules).
• Knowledge of internal/external processes for troubleshooting.

Qualifications/Education:

• Proven experience in customer service and order entry.
• Data analysis skills and ability to translate tasks into action plans.
• Experience with SAP/ESKER (preferred).
• Experience in healthcare environment preferred.
• Motivational skills and teamwork ability.
• Proficiency in Excel and Word.

Languages:

- Fluent in Portuguese, Spanish, and English, both spoken and written.

We offer opportunities for growth and development. Join us to make a meaningful impact and advance your career.

Please be aware of scams. All official recruitment will be conducted via verified Convatec channels. Do not share personal information or pay fees to unknown contacts. For concerns, contact careers@convatec.com.

Convatec is an equal opportunity employer and does not discriminate based on race, gender, age, disability, or other protected categories.

Note:

We do not accept unsolicited resumes from agencies or search firms without a valid agreement. Internal applicants should apply through the internal career portal.

If you are an existing employee, please apply via the internal career site.

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