Senior Customer Service Manager Porto

Senior Customer Service Manager
Porto
Porto, Porto District, Portugal

Responsibilities:

1. Conduct real estate investment research for international clients
2. Select appropriate investment options based on client feedback
3. Provide client consulting through calls and video conferences
4. Perform market analysis and develop business cases
5. Draft and finalize research reports for clients
6. Analyze market information for clients
7. Identify key areas of concern and areas for improvement in client interaction and service
8. Discuss findings with other researchers and team members

Requirements:

• A minimum of a master's degree
• At least three years of experience as a researcher or in customer service
• Excellent writing and organizational skills; fluency in English is mandatory, knowledge of German or French is advantageous
• Thorough knowledge of research procedures and best practices
• Strong teamwork and communication skills
• Ability to conduct research independently
• Knowledge of research and experimental techniques for gathering qualitative and quantitative data
• Experience in the real estate market