Senior Customer Success Manager, Portugal Lisboa

Senior Customer Success Manager, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Location

Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team.

This role is based remotely in UK, Ireland, Spain or Estonia.

The role is also available to independent contractors in Eastern Europe.

Who We Are

Doi
T is a global technology company that works with
- driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a
- architected and scalable state - from planning to production.

Delivering Doi
T Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, Gen
AI, Cloud
Ops, and more. An
- winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4, 000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who are skilled at working with customers and internal Doi
T teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work
- on,
-
- side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer.

We are looking for a Senior Customer Success Manager to help us lead our most strategic accounts as a partner and trusted advisor. The ideal candidate is a
- motivated and
- oriented individual who is skilled at developing strong customer relationships that promote retention through
- realized value. This role is ideal for an experienced CSM who thrives at the intersection of cloud technology, financial operations, and customer impact and is eager to help us shape the future of Fin
Ops customer success at Doi
T.

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the Doi
  T console
• Build deep and healthy relationships with key stakeholders (CFOs, Fin
  Ops leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with Doi
  T