Senior Customer Success Manager Lisboa

Senior Customer Success Manager
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with
-
- use, powerful tools that make everyday work faster and easier. Today, our
- based software is trusted by over 100, 000 companies and used in 179 countries. We have grown from a
- person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm investing exclusively in enterprise software, data, and
- enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Role Overview:

The senior customer success manager will serve as a trusted & strategic advisor to key executive stakeholders within their assigned portfolio of accounts. Responsibilities include customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering and closing upsell opportunities. The goal is to improve customer satisfaction by understanding their business needs, setting actionable next steps, influencing product value, and growing annual recurring revenue.

If you have the ability to drive customer satisfaction, retain customers, protect existing revenue, and grow revenue through expansion sales, we would love to hear from you!

Your responsibilities include:

1. Serve as the
   - sale face of Pipedrive for strategic accounts, onboarding customers and creating success plans.
2. Build and maintain strong relationships with key stakeholders to ensure
   - term retention.
3. Drive product usage and adoption to ensure customer health and value realization.
4. Identify upsell opportunities to increase expansion revenue.
5. Ensure timely delivery of solutions according to customer needs.
6. Tailor communication to various stakeholders.
7. Act as an escalation point during security incidents.
8. Advocate for customer needs internally to address market and pain points.
9. Continuously learn about diverse industries to advise customers effectively.
10. Conduct customer calls via
    - based video software to foster relationships.

Ideal candidate:

1. 5+ years of experience in Account Management/Customer Success in tech.
2. Ability to manage priorities in a
   - paced environment.
3. Strong skills in handling escalations and product knowledge.
4. Effective collaboration with
   - functional teams.
5. Excellent active listening and communication skills.
6. Ability to learn new systems and industry platforms.
7. Passion for continuous learning and development.
8. Fluency in English.
9. Experience with CRM and CSM systems (e. g. , Gainsight) is advantageous.
10. Bachelor's degree and CSM certification are a plus.

Why Pipedrive?

• People-first culture: Values authenticity, collaboration, and inclusivity.
• Unlock potential: Encourage innovation and ownership.
• Grow with us: Invest in your development through mentorship and feedback.
• Packed with purpose: Support small and medium businesses to succeed.

Pipedrive is an equal opportunity employer promoting diversity. Currently, we cannot offer relocation assistance or visa sponsorship for this role. #LI-Hybrid #LI-KA2

We are seeking a Senior Customer Success Manager based in Lisbon to join our team as a trusted advisor. If interested, please send your resume (in English) or Linked
In profile, and tell us why we should consider your application.