Senior Data & Insights Lead Lisboa

Overview

Pager
Duty, Inc. is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately
- thirds of the Fortune 100, Pager
Duty is essential for delivering
- on digital experiences to modern businesses. We are seeking a strategic,
- on Senior Analytics & Insights Lead to elevate our business insights, data standardization, and reporting architecture.

In this role, you will work with the Executive team and Operational Business Partners on organizational performance insights. You’ll design and implement reporting and KPI frameworks, uphold governance standards, and lead
- functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You’ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. You will proactively leverage AI to enhance efficiency and quality across your work.

Responsibilities

• Have a strategic mindset to align business questions to overall strategy and KPIs
• Maintain and activate data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics
• Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic
  - making
• Mentor and support junior analysts, fostering a culture of learning and operational excellence
• Drive
  - functional projects, surfacing strategic business insights and ensuring timely,
  - quality delivery
• Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs
• Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle
• Balance a mix of maturity projects and
  - driven initiatives, ensuring both are delivered with excellence
• Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy
• Proactively bring in business and industry trends to keep tracking, reporting, and insights ahead of the curve
• Translate organizational goals into actionable KPIs and reporting solutions, using foresight to anticipate gaps and risks
• Engage with internal and external customers to understand their needs, gather feedback, and take action to improve satisfaction and confidence in analytics deliverables
• Build and manage
  - functional relationships, aligning on priorities, setting clear project roles and responsibilities, and managing through influence

Qualifications

• Experience: 5–9 years of professional experience working with B2B Saa
  S data sets and analytics, with a proven track record of leading data standardization and reporting initiatives
• Education: Undergraduate degree required in a quantitative field or equivalent applicable experience
• Technical Skills: Proficient in SQL; expert in Tableau and Salesforce (SFDC)

What We Offer

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation
  Duty — companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for
  - pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About Pager
Duty

Pager
Duty is a global leader in digital operations management. The Pager
Duty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency. We are Great Place to Work-certified and recognized in multiple workplace awards.

Equal Opportunity

Pager
Duty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand Pager
Duty's Privacy Policy. Pager
Duty provides reasonable accommodations for qualified individuals with disabilities in the job application process. If you require accommodation, please email accommodation@pagerduty.com.