Senior Data & Insights Lead Lisboa

Overview

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately
- thirds of the Fortune 100, Pager
Duty is essential for delivering
- on digital experiences to modern businesses.

Join us. At Pager
Duty,
- 'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible,
- winning workplace.

Pager
Duty is seeking a strategic,
- on, Senior Analytics & Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team and Operational Business Partners on organizational performance insights. You-'ll design and implement reporting and KPI frameworks, uphold governance standards, and lead
- functional projects that surface actionable business insights. You-'ll ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations,
- 'll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You-'ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. Your deep understanding of business drivers and operational impact will help shape the
- 's
- term capabilities and
- term success. You-'ll proactively leverage AI to enhance efficiency and quality across your work.

Key Responsibilities – How You’ll Impact Our Vision

• Have a strategic mindset to align business questions to overall strategy and KPIs
• Maintain and activate data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics
• Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic
  - making
• Mentor and support junior analysts, fostering a culture of learning and operational excellence
• Drive
  - functional projects, surfacing strategic business insights and ensuring timely,
  - quality delivery
• Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs
• Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle
• Balance a mix of mature projects and
  - driven initiatives, ensuring both are delivered with excellence
• Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy
• Proactively bring in business and industry trends to keep tracking, reporting, and insights ahead of the curve
• Translate organizational goals into actionable KPIs and reporting solutions, using foresight to anticipate gaps and risks
• Engage with internal and external customers to understand their needs, gather feedback, and take action to improve satisfaction and confidence in analytics deliverables
• Build and manage
  - functional relationships, aligning on priorities, setting clear project roles and responsibilities, and managing through influence

Key Attributes

• Analytical Rigor: Approaches problems with a
  - driven mindset, using evidence and critical thinking to inform decisions
• Business Acumen: Understanding of B2B Saa
  S business models, metrics, and drivers of company performance
• Strategic Thinker: Able to see the big picture, connect data insights to business strategy, and work with
  - team members to anticipate future needs
• Technical Mastery: Advanced proficiency in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI
• Influential Communicator: Skilled at translating complex data into clear, actionable insights for executive audiences
• Detail-Oriented: Maintains high standards for data quality, accuracy, and reporting integrity
• Proactive Problem Solver: Anticipates challenges, identifies root causes, and implements effective solutions independently
• Adaptable & Resilient: Thrives in a
  - paced, evolving environment, and remains flexible in the face of ambiguity
• Ethical & Trustworthy: Upholds confidentiality, data privacy, and ethical standards in all analyses and recommendations

Minimum Qualifications

• Experience: 5–9 years of professional experience working with B2B Saa
  S data sets and analytics, with a proven track record of leading data standardization and reporting initiatives
• Education: Undergraduate degree required in a quantitative field (e. g. , Business, Economics, Engineering, Math, Statistics, Computer Science) or equivalent applicable experience
• Technical Skills: Proficient in SQL; expert in Tableau and SFDC

What We Offer

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation
  Duty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

Eligibility may vary by role, region, and tenure

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, Pager
Duty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately
- thirds of the Fortune 100, Pager
Duty is essential for delivering
- on digital experiences to modern businesses

Pager
Duty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on Trust
Radius and G2.

Go
-
- scenes on our careers site and @pagerduty on Instagram.

Equal Opportunity

Pager
Duty is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand Pager
Duty-'s Privacy Policy.

Pager
Duty uses the E-Verify employment verification program.