Senior Data Engineer

Senior Data Engineer

Odivelas

Odivelas, Lisboa, Portugal

Who we’re looking for

The ‘Zendesk Analytics Prototyping’ (ZAP) team is seeking a Senior Data Engineer to support our mission of building a robust data foundation for CRM insights and improving customer support tools. As a Senior Data Engineer, you will design and implement scalable, high‑quality data solutions, collaborating closely with engineering and analytics teams to enhance Zendesk’s operations. This role offers the opportunity to grow your skills in a dynamic environment and to make a measurable impact on how Zendesk leverages data.

What you’ll be doing

• Collaborate with team members to define requirements and translate them into scalable data models and pipelines.
• Develop and maintain ELT pipelines, ensuring data reliability and scalability for business reporting and analytics use cases.
• Build and optimize SQL‑based data models using dbt and other ETL tools.
• Identify and implement improvements in data delivery, processing performance, and system efficiency.
• Contribute to the team’s technical vision and bring innovative solutions to enhance data systems.

What you bring to the role

Basic Qualifications

• 5+ years of data engineering experience building, maintaining and working with data pipelines and ETL processes in big data environments.
• Extensive experience with SQL, ideally in the context of data modeling and analysis.
• Hands‑on production experience with dbt and proven knowledge of modern and classic data modeling (Kimball, Inmon, etc. ).
• Programming skills in Python or a similar language, with an emphasis on data transformation and automation.
• Experience with cloud columnar databases (Google Big
  Query, Amazon Redshift, Snowflake) and familiarity with a variety of databases.
• Proven experience in performance testing, capacity planning, and cost optimization for large‑scale data pipelines and systems.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Snow
  Pro Core certification or equivalent.
• Familiarity with Lean/6 Sigma principles and an understanding of CRM analytics.

Our Data Stack

ELT (Snowflake, dbt, Airflow, Kafka)

BI (Tableau, Looker)

Infrastructure (AWS, Kubernetes, Terraform, Git
Hub Actions)

Hybrid Working

In this role, hybrid working is designed at the team level to provide a rich onsite experience with connection, collaboration, learning, and celebration, while also allowing flexibility to work remotely for part of the week. You will be required to attend our local office for part of the week. The specific office schedule will be determined by the hiring manager.

Company

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person at one of our many offices around the world, while also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation, please send an email to peopleandplaces@zendesk.com with your specific accommodation request.