Senior Data Visualization

Senior Data Visualization
Lisboa
Lisboa, Lisboa, Portugal

We are looking for an experienced CMDB & Data Visualization Specialist to own the design, maintenance, and governance of data visualization solutions supporting IT asset and inventory management processes.

This role sits at the intersection of IT Operations, Security, Finance, and Business, ensuring
- quality CMDB data, streamlined Service
Now workflows, and actionable Power BI dashboards that enable
- driven
- making.

Key Responsibilities

Data Visualization & Reporting

• Design, build, and maintain interactive Power BI dashboards and reports for asset and inventory KPIs (lifecycle, utilization, coverage, compliance)
• Translate business requirements into data models and visualizations that support operational and strategic decisions
• Automate and schedule data refreshes to ensure timely and reliable reporting
• Collaborate with APS and operations teams to prepare data for service reviews and KPIs

CMDB & IT Asset Management

• Own the
  -
  - end asset discovery, classification, and reconciliation process across
  - prem, virtual, and cloud environments
• Maintain and govern the Service
  Now CMDB (or equivalent), ensuring:
• Accurate CI relationships
• Correct lifecycle status
• Clear CI-type definitions
• Define and enforce naming conventions, attribute standards, and
  - management integration
• Implement and monitor CMDB
  - quality metrics, leading health reviews and remediation actions

Reference Data & Integration

• Manage and synchronize reference data sources (e. g. MAP or equivalent
  - referencing tools, vendor master data, procurement records)
• Design
  - mapping rules, ETL processes, and reconciliation jobs
• Ensure a single source of truth across CMDB and Power BI data models

Stakeholder Collaboration & Governance

• Act as the primary liaison between IT Operations, Security, Finance, and Business teams
• Provide metrics, insights, and dashboards to support
  - related decisions
• Conduct workshops and training sessions to promote
  - service analytics
• Collaborate with IT Risk and Security teams to ensure compliance and audit readiness

Compliance & Continuous Improvement

• Ensure data handling complies with
  - security policies, GDPR, and audit requirements
• Participate in internal and external audits, providing evidence of
  - tracking controls
• Identify automation opportunities to reduce manual data entry and improve reporting efficiency
• Stay current with best practices in CMDB, IT Asset Management (ITAM), and data visualization

Required Skills & Experience

• 10+ years of experience in:
• Building Power BI dashboards (data modeling, DAX, custom visuals)
• Managing CMDBs in Service
  Now or other ITSM platforms
• IT asset / inventory management, including discovery and lifecycle processes
• Strong expertise in:
• Power BI (Desktop, Service, dataflows)
• Service
  Now CMDB
• Data analysis, reporting, and data quality management
• Automation and scheduled data refresh
• Understanding of reference data management (e. g. MAP or equivalent tools)

Hybrid Work: 2/3x a week in the office in Lisbon