Senior Dynamics 365 Functional Consultant Lisboa

Senior Dynamics 365 Functional Consultant

Join to apply for the Senior Dynamics 365 Functional Consultant role at syffer.

What You'll do

• Lead the design of complex functional solutions to address business requirements and support digital transformation initiatives;
• Conduct
  - depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements;
• Prepare
  - level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices;
• Configure and customize Dynamics 365 solutions with a focus on scalability and performance;
• Ensure effective coordination between functional and technical teams for proper solution implementation;
• Lead the definition and execution of functional and user acceptance tests (UAT) to ensure requirements are met;
• Develop test plans, user manuals, and training materials for key users and operational teams;
• Identify and implement continuous improvement initiatives in functional methodologies and internal processes;
• Mentor and support junior functional consultants within the team;
• Hybrid Work Model.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field;
• Minimum of 5 years of experience in similar roles, with a strong track record in Dynamics 365 CRM implementation projects;
• Deep knowledge of key Dynamics 365 Customer Engagement modules (Sales, Customer Service, Field Service, etc. );
• Experience with Dynamics 365 Customer Insights (Journeys) is a plus;
• Proven experience in complex projects, including integrations and leveraging the Power Platform;
• Ability to lead functional initiatives and engage independently with business stakeholders;
• Fluency in English, both written and spoken (advanced level);
• Microsoft certifications (e. g. , Dynamics 365 Functional Consultant) are a plus;
• Strong oral and written communication skills;
• Proactive mindset with a
  - driven attitude;
• High sense of responsibility and ownership;
• Demonstrated
  - solving skills and solution delivery experience.

What you’ll get

• Wage according to candidate's professional experience;
• Remote work when possible;
• Health insurance from the beginning of employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

We don’t present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Our hiring process is focused on value, education, talent and personality.