Senior Engineering Manager Lisboa

Senior Engineering Manager
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Senior Engineering Manager role at Zendesk

1 day ago Be among the first 25 applicants

Join to apply for the Senior Engineering Manager role at Zendesk

Get AI-powered advice on this job and more exclusive features.

Job Description

At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and
-
- earth culture.

We are looking for a Machine Learning Engineering Manager to join our AI Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

• Lead a team of experienced Machine Learning Engineers and Scientists, offering direction and assistance at every stage of the lifecycle of an ML project.
• Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
• Lead the recruitment of new team members and facilitate a speedy, engaged interview process.
• Create a diverse and inclusive working environment where people can thrive.
• Be an active contributor to your team’s continuous improvement and its members’ career development.
  
  

Job Description

At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and
-
- earth culture.

We are looking for a Machine Learning Engineering Manager to join our AI Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What You’ll Be Doing

• Lead a team of experienced Machine Learning Engineers and Scientists, offering direction and assistance at every stage of the lifecycle of an ML project.
• Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
• Lead the recruitment of new team members and facilitate a speedy, engaged interview process.
• Create a diverse and inclusive working environment where people can thrive.
• Be an active contributor to your team’s continuous improvement and its members’ career development.
  
  

Required

What you bring to the role

• Experience managing people across one or more teams, ideally working with large, distributed Internet-facing systems.
• Proven expertise in leading the delivery of machine learning projects to production.
• Phenomenal communication skills, both written and verbal.
• Refined prioritization skills, you are able to focus your time and energy where it’ll have the most impact.
• A dedication to continual
  - development.
• Collaborative, upbeat work ethic where you can take ownership and have fun.
  
  

Preferred

• Previous experience delivering ML products, or in ML operations (MLOps)
• Experience with recent tooling around LLM evaluation and monitoring
• Experience with either SQL or DBT
  
  

Tech Stack

• Our code is written in Python and Ruby
• Our servers live in AWS
• Our local machine learning models rely on Pytorch
• Our ML pipelines use Airflow and Metaflow
• Our data is stored in S3, RDS My
  SQL and Snowflake
• Our services and models are deployed to Kubernetes using Docker
• Heavy usage of LLM technology from multiple providers
  
  

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any
- employment testing, or otherwise participate in the employee selection process, please send an
- mail to peopleandplaces@zendesk.com with your specific accommodation request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Zendesk by 2x

Get notified about new Senior Engineering Manager jobs in Lisbon, Lisbon, Portugal.

Senior Engineering Manager - Platform Streaming

Software Development Engineering Manager

Solutions Engineering Manager, Iberia & Italy

Software Engineering Manager - Sustaining Engineering

Engineering Manager - Solutions Engineering

Senior Engineering Manager – Data Science (Pricing & Fleet Optimization) (m/f/d)

Manager I, Engineering - Design Ops, Front End (Lisbon)

Software Engineering Manager - Cross-platform C++ - Multipass

Technical Manager - Automotive and Industrial

Data Engineering Sr Manager - Commercial Data & Analytics

Software Engineering Manager, Ubuntu Gaming

Software Engineering Manager - Container and Virtualisation Infrastructure

Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon

Software Engineering Manager - Desktop and Embedded Linux Optimisation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr