(Senior) Expert – Commercial Processes (Care Enablement) (m/f/d) Lisboa

Overview

Expert - Commercial Processes (Quotation to Cash) (m/f/d) at Fresenius Medical Care.

Join to apply for the Expert - Commercial Processes (Quotation to Cash) (m/f/d) role at Fresenius Medical Care.

Responsibilities

• Harmonize and standardize
  -
  - end (E2E) processes for Quotation to Cash (QTC) on a global scale
• Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets
• Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
• Develop a vision for the company’s customer service processes and technology landscape and coordinate stakeholders toward implementation
• Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries
• Represent Global Commercial Operations in IT projects related to QTC
• Ensure compliance with internal policies and external regulatory requirements
• Manage strategic projects in the customer service domain, from concept to implementation
• Documentation and monitoring of business processes
• Advising employees on
  - related questions, as well as on the analysis, optimization, and redesign of business processes
• Planning, organizing, and conducting workshops and training sessions to optimize sales processes

Your Profile / Qualifications

• Degree in Business Economics, IT, Finance, or a related field
• At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management
• Knowledge of the pharmaceutical or medical technology industry is a plus
• Experience in IT project management and digital tool implementation
• SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistics Execution
• Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e. g. in tools like Visio, Signavio)
• Excellent moderation, presentation, and project management skills
• Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools
• Languages: Fluent English (spoken and written); additional languages are an advantage
• Willingness to travel internationally

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care