Senior Export Sales Operations Lisboa

Overview

International Sales Operations Senior – Export (Permanent, Full Time) English Location: Global Business Technology Hub – Lisbon, Portugal. Enovis is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Our culture emphasizes continuous improvement, extraordinary talent, and innovation, and we strive to create better together by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Responsibilities

• Support commercial success for international order management and logistics operations.
• Coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners.
• Serve as a key point of contact for internal and external customers to fulfill orders and manage all activities related to order management, operating independently to handle
  - sensitive priorities.
• Manage multiple systems and phone lines daily.
• Provide technical guidance and operational support to the local Export Sales Ops team.
• Manage and respond to inquiries from customers and sales teams.
• Coordinate with Distribution Centers and freight forwarders for timely shipments.
• Resolve complex order and delivery issues in collaboration with internal teams.
• Monitor shipments, backlogs, and update stakeholders on delivery status.
• Support inventory allocation and backorder prioritization with functional teams.
• Generate reports to provide insights on open orders and revenue.
• Process custom, warranty, return, and correction orders as needed.
• Maintain shipment logs and escalate carrier issues when necessary.
• Represent the company professionally and support continuous improvement initiatives.
• Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery.
• Manage team absences, support holiday planning, and ensure business continuity through effective backup planning/activation and proactive team communication when required.
• Identify team training needs and opportunities for process improvement.
• Collaborate effectively across organizational levels and adapt to changing priorities.

What We Need

Education, Experience and Eligibility

• Minimum 2+ years of experience in a customer service role.
• Proven track record driving process improvement initiatives.
• Must be legally eligible to work in EU and able to travel internationally.
• English native or fluency (C2 min).
• Must be available for flexible hourly shifts to support teams across POR/US time zones (12-20 hours).

General Skills and Competencies

• Excellent verbal and written communication skills; strong interpersonal abilities to build relationships with professionals at all levels.
• Experience with ERP systems (Oracle, Salesforce, and Agile preferable).
• Punctual, regular, and consistent attendance required.
• Strong command of Microsoft Office Suite including Outlook, Excel, Share
  Point, and Teams.
• Accurate and timely execution with a
  - driven approach.
• Ability to multitask, embrace change, and perform effectively in a
  - paced environment.
• Ability to analyze data to identify trends and root causes; adapt in a dynamic work environment and make independent decisions.
• Versatility, attention to detail, organizational skills, and a collaborative work spirit.
• Represent the company professionally, ethically, and with cultural awareness; work closely with regional and global teams to optimize processes and improve systems.

What We Offer

You’ll be part of a global team of more than 7, 000 dedicated employees who are empowered to create better together every day on a worldwide scale. You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work. You’ll enjoy a comprehensive and competitive benefits package, access to professional development opportunities and career growth within a global corporate structure, and the stability and resources of a
- growing multinational company. Work in a desirable, established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport. Hybrid office/remote home office regime. If you are a motivated professional with experience in medical tech, sales/data operations, or customer services, we encourage you to apply and become part of our
- growing, dynamic team.