Senior HR Systems Administrator Porto

Senior HR Systems Administrator
Porto
Porto, Porto District, Portugal

At Damia Group Portugal (Permanent), in Porto, Portugal

Salary: €33. 000 - €45. 000

Expires at: 2026-05-11

Remote policy: Partial remote
Damia Group is an international tech recruitment agency with 3 decades of experience. Our arrival in Portugal, 7 years later, was set on a mission to transform IT recruitment experiences and, through them, achieve better results. We believe in
- term relationships with a transparent and relaxed mindset. In a short period, we have reached the hearts of both
- ups and larger organisations by delivering
- on curated candidate shortlists, increased job offer acceptance rates and shorter
-
- fill.

Damia handles direct hires on behalf of our clients.

The client is a global leader in quality of life services, founded in France in 1966. The company operates in over 50 countries, offering a wide range of services that include:On-site Services: Catering, cleaning, maintenance, and facilities management. Benefits & Rewards Services: Meal cards, gift cards, mobility solutions, and employee benefits. Personal & Home Services: Concierge, home care, and childcare (less prominent). They focuses on improving quality of life for employees, students, patients, and others across various sectors, including corporate offices, schools, healthcare, defense, and remote sites.

They have been present in Portugal since 1996. Core Services, Employee Benefits & Rewards: Well known for offering meal cards like Sodexo Refeição Pass, as well as gift cards and fuel cards. On-site Services: Catering and facilities management in corporate, healthcare, and educational environments. Key Clients: Includes multinational corporations, public institutions, and local businesses. Mission in Portugal: Helping improve employee
- being and organizational performance through tailored workplace and benefits solutions.

About the role/What you'll do:

The Senior Systems Administrator will be responsible for the technical administration of HR systems supporting all HR functions – Talent, Total Rewards, HR Administration, HR Shared Services, and Payroll.

Their primary focus will be on the Success
Factors LMS. This role leads, supports and administers technical projects and programs. Projects that will be managed under this position require full project life cycle expertise and collaboration throughout NORAM HR, the Global HRIS team, TDDI, and with segment teams and business partners. Incumbent will be considered the Subject Matter Expert within the respective system arena.

This position will require technical expertise to effectively troubleshoot, implement new systems, drive conversions, and liaise with applicable vendors to identify and resolve technical issues within the system. This position will also work closely with division administrators and manage the security roles and domain assignment for those administrators. This position will also serve as an escalation resource for troubleshooting and customer service support for users. They will be responsible for creating and maintaining policies and procedures for the system, aligning system processes with business needs; leading the direction to ensure customer satisfaction and business success. Additionally, they will maintain a service delivery model that provides effective
- service, help desk, and escalation within resource limitations

Main requirements

Key Responsibilities:

Lead Systems Administration: Design, plan, implement, and maintain HR systems and related processes. Research and apply new technologies to improve business outcomes.

Project Leadership: Manage technical projects for Learning and Performance, covering requirements, design, development, conversion, testing, and deployment. Coordinate with global teams and influence global processes.

Vendor Management: Build strong vendor relationships, drive system conversions, and resolve technical issues in partnership with vendors.

Business Alignment: Align system processes with business needs, provide consultative support to learning teams, and ensure customer satisfaction.

Service Delivery & Support: Maintain effective
- service, help desk, and escalation models. Develop and enforce system policies and procedures. Serve as an escalation resource for troubleshooting and user support.

What You’ll Bring:

Bachelor’s degree or equivalent experience.

3+ years of experience in HR systems administration, project management, or program administration.

Expert-level experience with enterprise HR software (Success
Factors LMS preferred; HCM, CSOD, i
CIMS a plus).

Advanced skills in complex query building, data analysis, and process design leveraging technology.

Proven experience in vendor management and customer service.

Advanced Microsoft Office skills (Excel expert).

Excellent communication and consultative skills.

Preferred Qualifications:

3–5 years’ experience with enterprise HR software and project management.

Experience with system implementation and HR program administration.

Strong analytical and troubleshooting skills.

Experience designing and optimizing HR processes.

Ability to work
- functionally and influence global teams.

Benefits & Perks   What they offer:

Guaranteed career paths after 12-24 months

Bonus, can go up to 2 salaries, according to Employee Performance

Health insurance(for employee and the family) and Life insurance (for the employee 100€ monthly, like Coverflex

24 annual leave days

Training Platform- Over 7000 training courses