Senior Integration Support Engineer

Senior Integration Support Engineer at Convatec

1 day ago – Be among the first 25 applicants

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10, 000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at‑risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). Visit http://www.convatecgroup.com.

Key Responsibilities

• Monitor and maintain integration processes using SAP BTP Integration Suite.
• Troubleshoot and resolve integration errors, escalating complex issues when necessary.
• Collaborate with development and operations teams to implement fixes and enhancements.
• Work closely with our Service
  Desk team to ensure timely resolution of incidents and requests.
• Manage incidents and service requests through ITSM tools such as Service
  Now.
• Track and prioritize tasks in the BAU backlog, ensuring timely resolution of issues.
• Document integration workflows and support procedures.
• Manage work items and progress using Jira.
• Support integration lifecycle management with SAP Cloud ALM (CALM) and architecture governance using Lean
  IX.
• Ensure compliance with ITIL best practices for incident, problem, and change management.
• Participate in CAB (Change Advisory Board) meetings to review and approve changes.
• Assist in testing and validating new integrations or updates.
• Contribute to automation initiatives to streamline repetitive tasks and improve efficiency.

Key Requirements

• 3 to 5 years of experience as an Integration Support Engineer.
• Strong understanding of system integrations, APIs, and data exchange formats (e. g. , XML, JSON).
• Experience with SAP BTP Integration Suite or similar integration platforms.
• Proficiency in REST APIs and Graph APIs for integration and troubleshooting.
• Familiarity with ITSM tools like Service
  Now.
• Working knowledge of Jira, Confluence, and SAP CALM.
• Basic SQL knowledge for data validation and troubleshooting.
• Experience or exposure to RPA tools and process automation concepts is a plus.
• Excellent problem‑solving and communication skills.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Experience with software development methodologies (e. g. , Agile, Scrum).
• Strong knowledge of software engineering principles and patterns.
• Familiarity with database technologies (SQL, No
  SQL) and web services (REST, SOAP).
• Experience with version control systems (e. g. , Github).
• Experience with cloud services (AWS, Azure) is a plus.
• Familiarity with CI/CD pipelines.
• Familiarity with ERP systems (SAP preferred).
• Previous experience in IT support or application support roles.
• Experience working in regulated industries (pharmaceuticals, healthcare) is a strong plus.
• Knowledge of ITIL and ITSM practices and their application in support environments.

Education / Qualifications

• Bachelor's / Master's degree in computer science, engineering, or a related field, or equivalent practical experience.

Languages

• Speaking: English (required); Spanish or Portuguese (a plus).
• Writing/Reading: English (required); Spanish or Portuguese (a plus).

Notice to Candidates

Beware of scams; a formal recruitment process is required for all opportunities prior to any offer of employment. If you receive a suspicious approach via social media, text, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees. Contact careers@Convatec.com for confirmation.

Equal Opportunities

Convatec provides equal employment opportunities for all current employees and applicants. No discrimination is allowed on the basis of race, religion, creed, color, national origin, citizenship, ancestry, sex, age, marital status, disability, sexual orientation, gender identity, military or veteran status, genetic traits, or any other basis prohibited by law.

Job Details

• Seniority level: Mid–Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industry: Medical Equipment Manufacturing
• Location: Lisboa, Lisbon, Portugal