Senior IT Support Engineer [M/F] - Lisbon Lisboa

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Direct message the job poster from Smart Consulting

Are you looking to take a step forward in your career in IT and Telecommunications?

Then you've come to the right place - Smart!

Technology, transformation and innovation are part of our DNA. We are a technology consulting company with more than a decade of experience in developing national and international projects in IT and Telecom and we want to be part of your story.

What do you need to be SMART IT SUPPORT ENGINEER?

What you’ll do

• Be the bridge between the Customer Support and Software Development teams.
• Investigate abnormal behaviors by analyzing logs and metrics.
• Extract complex reports directly from the Postgre
  SQL database.
• Diagnose and resolve performance and latency issues.
• Execute bulk operations.
• Interact with external vendors (e. g. , payment gateways) to resolve issues.
• Collaborate with the development team to escalate or address deeper technical problems.
• Document procedures and create internal tools to facilitate technical support (e. g. , Retool).
• Monitor and maintain AWS infrastructure, ensuring performance, reliability, and security.
• Identify and proactively resolve issues before they impact production.
• Implement automations for monitoring, scalability, and recovery.
• Maintain and improve CI/CD pipelines using AWS Code
  Pipeline.
• Optimize cloud resource usage to reduce operational costs.

What we’re looking for

• Bachelor’s or Master’s degree in Computer Engineering or a related field.
• Solid experience in
  - level technical support or IT operations.
• Strong ability to analyze logs and diagnose issues in distributed systems.
• Advanced knowledge of Postgre
  SQL (queries, reports, operations).
• Experience with monitoring tools such as Cloud
  Watch and Sentry.
• Familiarity with Retool for creating and using internal interfaces.
• Ability to communicate effectively with technical vendors and internal teams.
• Familiarity with cloud environments (preferably AWS).

What we offer

• A collaborative and innovative environment.
• Continuous learning and career development opportunities.
• Exciting and challenging projects with real impact.

Where can you be SMART?

Lisbon (Hybrid model)

Do you have a SMART profile? Send your CV to work@smartconsulting. pt

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting