Senior Machine Learning Scientist Lisboa

Overview

Be among the first 25 applicants. The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a
- edge AI Agent system that’s pushing the boundaries of conversational AI. Gen3 is
- oriented, dynamic, and truly conversational, capable of reasoning, planning, and adapting to user needs in real time. By leveraging a
- agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, handling complex tasks and “off-script” inquiries with ease.

We are delighted to be hiring a Senior Machine Learning Scientist for the AI Agent product at Zendesk. You will own a designated product area and revolutionize how our customers experience our products. This is an exciting opportunity to bridge the gap between
- edge ML research and
- world impact. You’ll have the freedom to shape the product roadmap, discover innovative ML applications, and collaborate with a talented
- functional team.

Key Responsibilities

• Design and test novel AI solutions for real business problems
• Own
  -
  - end research projects—from understanding business requirements to design, implementation, experimentation, and reporting
• Discuss ideas within the research team and provide peer review for colleagues’ work
• Stay
  -
  - date with NLP and ML literature and introduce new concepts as potential solutions to business problems
• Work closely with AI engineers to implement designs into production systems
• Use appropriate tools and technologies for rapid implementation and quick hypothesis testing, keeping production considerations in mind
• Collaborate with Product Managers and other
  - technical stakeholders to discover the product roadmap

Who You Are

• Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, or related fields
• Proven record of ML or NLP research, ideally in industry
• Experience building deep learning architectures, with a focus on NLP
• Ability to translate research ideas into
  -
  - concept models
• Practical approach to researching ML solutions for business problems
• Significant experience with LLMs and Prompt Engineering
• Bonus if you have experience with AI Agent Context Management
• Experience with conversational AI and voice technologies, including
  -
  - speech (TTS) and
  -
  - speech (STS)
• Positive, proactive team player who is passionate about their craft, participates in product discussions, and supports the team
• Excellent communication skills and fluency in English

Measuring Success

• Alignment of your work with the product roadmap and strategic goals
• Effectiveness in collaborating with product managers, engineers, designers, and other stakeholders
• Discovery and ideation—ability to identify new opportunities, prioritize, and champion ideas

The Interview Process

• Initial Call with Talent Team — 15 minutes
• Interview with a member of the Hiring Team — 45 minutes
• Take-home technical/research challenge
• Technical interview with two Zendesk scientists to discuss your technical experience — 60 minutes
• Final interview with CTO/Engineering Manager/Director (2 of the following): CTO, Engineering Manager, or Director — 45 minutes

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement, giving organizations the flexibility to move quickly, focus on innovation, and scale with growth. More than 100, 000 paid customer accounts in over 150 countries use Zendesk products. Zendesk is based in San Francisco with operations in the United States, Europe, Asia, Australia, and South America.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity and inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where it may be processed, purposes for processing, and rights you can exercise over Zendesk’s use of your personal information.

Hybrid: This role has a
- level hybrid experience with a mix of onsite and remote work; you may be required to attend our local office part of the week. The specific
- office schedule will be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk is an equal opportunity employer and supports diversity, equity, and inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans. If you require a reasonable accommodation to submit this application or participate in the selection process, please email peopleandplaces@zendesk.com.