Senior Payment Services Manager Lisboa

Senior Payment Services Manager
Lisboa
Lisboa, Lisboa, Portugal

Senior Payment Services Manager

Lisboa

Lisboa, Lisboa, Portugal

At Astra
Zeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them. Every one of our employees makes a difference to patient lives every day. Our mission is ambitious, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first. Working at Astra
Zeneca we believe in the potential of our people and our commitment to develop our people beyond what was thought possible.

The Senior Payment Manager will serve as a member of the Global Business Services (GBS) – Compliance, Legal and Contracting Operations (CLCO) E3S team and manage technical and administrative aspects of payment coordination for E3S systems and processes related to Healthcare Professionals (HCP) and External Experts (EE). The Senior Payment Manager will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. Senior Payment Manager will manage a group of experienced specialists supporting and providing guidance to Team Members. A successful candidate will conduct operational tasks to ensure accuracy and completeness of requirements and will provide guidance to customers, management and peers.

Major Responsibilities:

• Lead the Payment Services Team - delegate tasks, monitor team performance, supervise
  -
  - day work, support team members’ personal development, coordinate training for new staff.
• Engage with external stakeholders (External Experts) in compliance with Astra
  Zeneca SOPs, maintaining professionalism and high ethical standards throughout all interactions whilst protecting reputational risk to the business.
• Assure timely execution of payments to EEs and Patients in accordance with Service Level Agreements.
• Manage timely delivery and resolution of ad hoc queries from External Experts, customers and other stakeholders.
• Manage internal and external escalations ensuring timely resolution and closure.
• Collaborate with internal stakeholders to deliver smooth and compliant payment processes.
• Work closely with Finance to resolve payment issues.
• Assimilate and adopt new systems, tools and processes where these are required for delivering the role.
• Support process improvement initiatives and projects.
• Create ad hoc payment reports.

Education/Experience Requirements:

• Bachelor’s degree or equivalent experience.
• Experience in leading a team.
• Experience in Accounts Payable.
• Proficiency in Microsoft Office applications and database management.
• Working knowledge of the following systems/tools:
  
  
• SAP.
• Microsoft Office applications (Excel, Word, Power
  Point).
• Positive ‘can do’ attitude.
• Able to manage multiple priorities, work to deadlines and turnaround times, work well under pressure and adapt to changing scenarios.
• Strong attention to detail.
• Strong organizational and interpersonal skills.
• Capable of working independently but also take instruction and direction from others.
• Excellent written and verbal communication skills.
• High ethical standards;
  
  trustworthy;
  
  operate with absolute discretion.
• Proactive and consultative customer service, having the ability to identify customer needs and respond creatively, listening to information, asking probing questions, applying knowledge and determining solutions.
• Ability to work across cultures and geographical boundaries.
• Competent technical/systems experience and skills.

Good to have:

• Experience in Cash & Banking - Knowledge of payment methods (EFT, ACH, SEPA, WIRE).