Senior Product Manager - CX Tech Lisboa

Senior Product Manager - CX Tech
Lisboa
Lisboa, Lisboa, Portugal

Overview

Join to apply for the Senior Product Manager - CX Tech role at Catawiki.

Get AI-powered advice on this job and more exclusive features.

About Catawiki

At Catawiki, we’re a
-
-
- kind marketplace for buying and selling special objects. Each week we offer over 75, 000 unique items in auction, carefully curated by our passionate
- house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable
- up, we live by our core values:

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

What you’ll do

Catawiki sells objects ranging from the Art House Poster to stamps, antique weaponry, loose diamonds and classic cars. We are dedicated to making every sale a great experience for buyer and seller, and our customer service teams support questions and disputes as needed. As we’re rapidly expanding, we’re investing in CS tech to enable automated workflows and the latest AI capabilities. We’re seeking an experienced Senior Product Manager CS Tech to strengthen our team of product managers, engineers, designers and data scientists.

Success in the role

Catawiki is focused on delivering the best customer support user experience for buyers and sellers with distinct needs and challenges. Balancing user delight with operational efficiency is a
- critical challenge. To be successful you should be a
- getter who can embrace uncertainty, step into uncharted territory, and partner with stakeholders. We value humility, curiosity and ambition, and we’re looking for someone who can inspire engineers and internal teams to deliver on ambitious plans.

Product challenges

As a Senior Product Manager CS Tech, you will work with a multidisciplinary team within our Fulfillment vertical on the following:

• Customer experience management: Enable the CX department to service buyers and sellers more effectively while improving CSAT
• Market knowledge: Apply industry best practices and trends to optimise the CX function (e. g. ,
  - service tooling, AI models)
• Communication: Ensure ongoing alignment with CX, C-level and other stakeholders on this
  - priority topic
• Analysis: Use data analysis to identify opportunities and improvements in the customer support journey and processes
• Problem solving: Quickly assess issues and propose resolutions for a positive customer experience
• Team collaboration: Collaborate with Data Science, CX Design and other internal teams
• Adaptability: Adjust to changing customer and business needs and technology
• Leadership: Inspire and motivate engineers and internal stakeholders to deliver on ambitious plans

What you’ll bring

In addition to demonstrable experience as a Product Manager in a
- growing online company, you should have:

• An interest and curiosity in the world of online auctions and/or being a passionate enthusiast in one of the areas Catawiki plays
• Ability to pose probing questions to understand and structure challenges
• Ability to converge on a vision and plan quickly, even with conflicting views
• Ability to substantiate claims with relevant data and clearly communicate this to stakeholders
• An intrinsic motivation to drive improvements and overcome resistance to change
• Familiarity with A/B experimentation and learning from both positive and negative results
• Energy, commercial focus and a sense of urgency; a
  - motivated,
  - driven problem solver
• Experience as a Product Manager, ideally in payments or a
  - focused area

Where you’ll be

This role is based in Lisbon, Portugal, with a relocation package for those moving from abroad. To support onboarding, we’ll arrange regular travel to Catawiki’s Amsterdam office to help you feel integrated.

Why you’ll love working with us

• Create a Visible Impact by working at scale in a global organization that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
• Learn and Grow with Us through our Learning & Development initiatives, including clear development plans and mentorship programs to support your career progression.
• A Culture of Connection defines us. We’re a diverse and collaborative team of 800+ colleagues from 60+ nationalities, with an inclusive environment that welcomes diverse perspectives.
• Celebrate Life’s Moments with a €100 Catavoucher on joining, a €50 Catavoucher on your birthday, one extra day off per year to pursue your passions, and additional time off for work anniversaries and life events.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians enjoy a hybrid work model and typically come into the office 2 days out of 5. If the role specifies 100% remote working, that arrangement applies.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to our terms and conditions.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Product Management
• Industries: Manufacturing