Senior Product Manager

Senior Product Manager
Vila Real
Vila Real, Vila Real District, Portugal

Joom
Pulse is an AI analytics tool for Mercado Livre sellers, providing insights into the most profitable products and
- growing categories — helping sellers boost their profits with
- driven decisions.

Joom
Pulse is one of the key businesses of Joom Group, an international
- centric group of
- commerce companies that was founded in 2016 in Latvia. Joom Group also includes the following businesses: Joom, a global
- border marketplace; Joom
Pro, the first and only
-
- end
- border B2B marketplace; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.

We are growing fast and are looking for another Product Manager to help us level up the current product and build new ones.

Key facts about us:

• Our market is huge - approx. 200k active Mercado Livre sellers in Brazil with total GMV of $40 bln.
• We are trusted by almost 3k active paying customers and 30k+ sellers that use us for free.
• Users call us the “i
  Phone for Mercado Livre analytics” for our great UX, data completeness, and actionable,
  - oriented insights. Joom
  Pulse is widely known in the market as the best tool to find new products to sell and a niche to capture for every segment - from beginners to rich and big Enterprise sellers.

Mission of the position:

Senior Product Manager in Joom
Pulse makes sure that our customers are fulfilling their business goals using the features of our platform and are willing to pay for them. He ensures it by fixing the current weak features, enhancing already strong features, and delivering new products according to our clients' feedback and needs.

Expected Outcomes

Your work should directly influence our key business metrics. We expect that you will:

• Ensure our product is providing constant
  - term value for customers and they are ready to pay for this value - >55% yearly payment RR &>70% monthly payment RR in Q4 2026.
• Reduce the % of product caused refunds by improving our features and data quality - <5% of refunds in Q4 2026.

Responsibilities

• Monitor the health of the current product and ensure its stability Monitor product health through stability metrics and improve them according to business goals (WAU/MAU, payment and usage RR for free and paid users, LTV, conversion), ensure data accuracy and functional predictability
• Own product quality and bug management
• Prioritize issues by real customer impact and fix critical breaks fast
• Continuously gather user feedback (CS, interviews, chats, analytics) and remove friction in key flows (metric clarity, faster insights, transparent data)
• Deliver product improvements for our key customer segments: beginners, medium sellers, big sellers, consultancies, and brands
• Launch new products from scratch Validate hypotheses, launch MVPs, and search for
  - market fit in new segments (consultancies, importers, offline brands, enterprise Me
  Li, other marketplaces)
• Research and identify new opportunities for
  -
  - one products

Requirements

• Experience working with B2B Saa
  S products
• 5+ years of overall product experience
• Strong product analytics skills: hypotheses, metrics, models, A/B tests
• Pragmatic,
  - oriented product thinking: speed, value, focus
• Experience launching fast MVPs
• Experience building and scaling digital products
• Fluent English

Preferred (will be a big advantage)

• Experience with
  - commerce/marketplaces
• Understanding of the Lat
  Am market and sellers’ behavior
• Fluent Portuguese

We offer

• Compensation package: base salary and
  - based bonuses
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 22 days of paid annual leave
• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses
• Community & Engagement: annual team building activities,
  - sharing workshops, and a strong sense of teamwork

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