Senior Product Manager Lisboa

Senior Product Manager
Lisboa
Lisboa, Lisboa, Portugal

Senior Product Manager - Knowledge Graph Team

Location: Lisbon, Portugal

At Zendesk, we believe that building a great product requires great people. We enjoy working with smart, focused individuals who care about both the product and the code they write. We value collaboration, frequent delivery of new features, agile processes, and pragmatic approaches. Everyone owns the product and takes pride in its continuous improvement.

We are seeking a Senior Product Manager to lead our new Knowledge Graph team, focusing on content ingestion and modeling that will enhance our flagship experiences. This role is critical to our Knowledge product, empowering organizations to create, manage, and share knowledge seamlessly, enabling customers to find answers quickly. Integrating knowledge graphs will enrich our capabilities, providing more contextual information to improve user experience.

This position involves collaboration across multiple teams, combining engineering and science disciplines working with emerging technologies. The ideal candidate will prioritize effectively, solve complex problems, and have extensive experience with knowledge graph implementations, data science, NLP, OCR, and document cleaning, while fostering team collaboration to achieve key objectives.

What You Will Do

• Create and own the knowledge graph roadmap, including developing features that improve content ingestion, data flow, and retrieval.
• Build and develop a talented, collaborative team focused on knowledge graph development.
• Work closely with engineering, data science, and design teams to develop scalable solutions leveraging knowledge graphs for better insights and customer experiences.
• Prioritize and manage the development of key features aligned with product strategy.
• Communicate the vision and progress of the knowledge graph initiatives to stakeholders at all levels.
• Engage with customers and stakeholders to gather feedback and iterate on product features.
• Ensure data quality and governance through best practices in data ingestion, cleaning, and management.

What You Bring

• Minimum of 5 years in product management, especially in Saa
  S and
  - driven products.
• Strong instincts for product development and analytical skills to measure success and monitor progress.
• Excellent communication skills to explain complex concepts clearly.
• Collaborative mindset, capable of motivating
  - functional teams.
• Adaptability,
  - solving skills, and comfort with ambiguity.

Preferred Skills

• Experience in knowledge graph development, semantic modeling, and content ingestion.
• Familiarity with data science, NLP, OCR, and document cleaning technologies.

Work Environment

This role offers a hybrid work model, combining onsite presence at our Lisbon office with remote work, as determined by the manager. Our hybrid approach fosters connection, collaboration, learning, and flexibility.

About Zendesk

Zendesk powers billions of customer conversations and aims to bring calm to the chaotic world of customer service. We are committed to diversity, equity, and inclusion, and provide accommodations for applicants with disabilities. We are an equal opportunity employer and support a diverse workforce.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Product Management and Marketing
• Industry: Software Development