Senior Project Manager – HR Operations Excellence (m/f/div)

Job Description

Are you passionate about transforming HR operations and driving service excellence on a global scale? Do you thrive in dynamic, collaborative environments where innovation and continuous improvement are key? Join us to lead the evolution of our HR Service Catalogue and Framework, and help shape a streamlined, digital, and globally harmonized HR service experience.

Responsibilities

• Take ownership of the Global HR Service Catalogue and ensure its continuous improvement and alignment with global standards, streamlining and digitalizing processes, identifying opportunities, and promoting a harmonized, user‑centric service experience.
• Own, define and regularly review the HR Service Framework, including Service Offerings, KPIs, and elements such as Governance, Continuous Improvement, Inquiry Management, Service Delivery Model, and Service Organization.
• Lead annual global and local HR Portfolio reviews and support the definition and integration of relevant process Key Performance Indicators into the overall Service Level Agreement framework, collaborating with Service Designers and other key stakeholders.
• Serve as workstream lead for all HR Shared Service Center related topics within M&A projects.
• Guide operational service excellence across the employee lifecycle by ensuring services are delivered accurately and in line with defined standards and best practices.
• Act as a Project Manager for continuous improvement and service globalization initiatives by partnering with Service Designers, HR Operations Managers, and Transition Managers across regions.
• Track and analyze overall HR Operations activities and report to Senior Management to meet HR joint goals.

Qualifications

• A degree in Business Administration, Economics, Social Sciences, or a related field.
• At least 5 years of experience managing complex projects, preferably in an international HR context.
• Solid understanding of HR service delivery models, process design, and continuous improvement methodologies (e. g. , Lean, Six Sigma).
• Experience in defining and working with Service Level Agreements and KPIs to monitor service effectiveness.
• Strong collaboration and stakeholder management skills, with the ability to align across regions and functions.
• Proficiency in MS Office tools, particularly Excel and Power
  Point.
• Fluency in English.

Contact

Inês Chaves, Linked
In