Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) Lisboa

Overview

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Join to apply for the Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) role at Agoda

This position is open to worldwide candidates with a generous relocation package to Bangkok.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy
- edge technology that connects travelers with a global network of 4. 7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7, 100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Responsibilities

• Conducts research
  -
  - end for high impact, guiding stakeholders to collaborate with research toward their goals
• Initiates research efforts serving Product Vertical goals in the
  - and
  - term with a
  - informed understanding of the business
• Formulates programmes of study and cumulative knowledge sharing aligned with strategic objectives
• Leads projects in collaboration with other stakeholders
• Mentors others in research techniques and tools to ensure
  - quality execution

Research Skills

• Expertise in evaluating research opportunities, especially with ambiguous requests (importance, urgency, impact)
• Ability to manage, challenge, and shape inbound research requests and propose solid projects or programs
• Excellent project execution, exploring alternative methods, mixed methods, and innovative approaches
• Deep understanding of the pros and cons of quantitative and qualitative research; directing projects to appropriate methods
• Deep expertise in at least one domain (e. g. , Pricing), a user type (e. g. , Business traveler), or a method (e. g. , Diary Study) as the
  - to expert
• Triangulation of findings, methods, and theories to ensure reliability and depth
• Maximize value and efficiency of research using secondary research and expert inspection methods
• Solid knowledge of software tools for surveys, diary studies, analysis, etc. , and ability to apply the right tool to the problem
• Solid knowledge of GDPR, data compliance and ethics present in all activities

Communication & Collaboration

• Drives
  - discipline collaboration via research insights
• Collaborates efficiently with other researchers and disciplines with shared ownership
• Excellent communication skills; adapts style for different audiences and is open to feedback
• Contributes to standards of research excellence across the organization

Qualifications

• Masters Degree or Ph
  D or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in
  - facing business domains
• Expert in quantitative research with experience in log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistics
• Experience with qualitative methods and
  - centered design (e. g. , interviews, diary studies, direct observation,
  - aloud usability testing)
• Comfortable with planning, scoping, conducting, analyzing, and communicating research
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Strong critical thinking beyond business requests
• Excellent storytelling and communication to business people, product teams, designers, engineers, and other stakeholders (English)
• Enjoys collaborative work in a
  - driven and creative environment

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Technology, Information and Internet

Equal Opportunity

Equal Opportunity Employer. Agoda is committed to equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file for future vacancies unless you request removal. For details, please read our privacy policy.

Disclaimer: We do not accept unsolicited agency submissions. If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without a recruitment fee obligation.