Senior Renewal Manager Lisboa

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately
- thirds of the Fortune 100, Pager
Duty is essential for delivering
- on digital experiences to modern businesses.

Join us. At Pager
Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible,
- winning workplace.

Pager
Duty is seeking a Senior Renewals Manager to join our talented,
- focused team! As Senior Renewals Manager, you will report to the Renewals leadership team and partner closely with Customer Success, Sales Operations, and Account Executive teams to own the subscription renewals process for an assigned portfolio of strategic customers, driving revenue retention and contract optimization while preserving and enhancing customer relationships.

Key Responsibilities

• Own the subscription renewals process for assigned customer portfolio and collaborate with internal resources to preserve and improve customer contracts and relationships
• Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
• Create renewal order forms, quotes, and proposals while maintaining accurate information in Salesforce for accounts, opportunities, and renewal pipeline forecasting
• Proactively manage renewal risks by working with
  - functional teams to develop risk mitigation plans and provide ongoing feedback to management and Customer Success teams
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewals to
  - time closure while positioning
  - sell opportunities

Basic Qualifications

• 5+ years of experience in renewals management, account management, inside sales, Customer Success Management, or renewal sales role
• Strong interpersonal and communication skills with proven ability to maintain customer relationships over phone, email, and web meetings
• Knowledge of IT operations and IT development organizations, systems, and tools
• Bachelor's degree or equivalent degree or experience

Preferred Qualifications

• Working experience in technology or Saa
  S company with software subscription experience
• Experience using Salesforce CRM and other sales operations tools
• Proven ability to work independently in remote environment while collaborating effectively with
  - functional teams
• Strong
  - solving skills with ability to identify issues, propose solutions, and drive resolution
• Self-motivated learner with positive attitude and passion for helping customers succeed

Hybrid Approach

This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story.

Where we work

Pager
Duty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.

Location restrictions:

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging.

What We Offer

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation
  Duty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for
  - pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.

Additional Information

Pager
Duty is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.