Senior Salesforce Commerce Cloud Lead

Senior Salesforce Commerce Cloud Lead
Lisboa
Lisboa, Lisboa, Portugal

Are you a Senior Salesforce Commerce Cloud Lead seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

? WHAT WE ARE LOOKING FOR IN YOU?

• Bachelor’s degree in Computer Science, Information Technology, or a related field;
  
  Master’s degree preferred.
• 8+ years of experience working with Salesforce Commerce Cloud (SFCC), with at least 3 years in a leadership or senior technical role.
• Proven experience leading a team in delivering SFCC solutions, preferably within the utilities, energy, or a related regulated industry.
• Deep knowledge of SFCC architecture, including Demandware Script, ISML, OCAPI, and
  - party integrations.
• Strong understanding of
  - commerce best practices, payment gateways, and customer experience optimization.
• Experience with enterprise integrations (e. G. , Salesforce CRM, SAP, Oracle, or other billing/ERP systems).
• Familiarity with Agile/Scrum methodologies and Dev
  Ops practices (CI/CD, Git, etc. ).
• Excellent leadership, communication, and stakeholder management skills.
• Salesforce Commerce Cloud certifications (e. G. , Salesforce Certified B2C Commerce Developer, Architect, or Technical Architect) are highly desirable.
• Knowledge of the utilities industry, including billing, metering, or customer engagement processes, is a plus.

? HOW WILL YOUR DAILY JOB BE?

Leadership & Team Management:

• Lead, mentor, and manage a team of SFCC developers, administrators, and business analysts to deliver
  - quality solutions.
• Foster a collaborative and innovative team culture, ensuring alignment with company goals and objectives.
• Oversee hiring, training, and performance evaluations for the SFCC team.

Platform Strategy & Implementation:

• Architect, design, and implement Salesforce Commerce Cloud solutions to support
  - commerce, customer
  - service portals, and digital engagement for utility services.
• Collaborate with
  - functional teams (e. G. , marketing, customer service, IT, and operations) to define and execute the digital commerce strategy.
• Ensure the SFCC platform is optimized for scalability, performance, and security to meet the needs of a large customer base.

Solution Development & Customization:

• Lead the development of custom SFCC solutions, including storefronts, payment integrations, and customer account management features tailored to the utilities industry.
• Oversee integrations with other enterprise systems (e. G. , CRM, ERP, billing systems) to ensure seamless data flow and operational efficiency.
• Drive the adoption of best practices in SFCC development, including Demandware Script, ISML, and API integrations.

Stakeholder Engagement:

• Partner with business stakeholders to gather requirements, translate business needs into technical solutions, and ensure alignment with strategic goals.
• Present solution designs, roadmaps, and progress updates to senior leadership and key stakeholders.
• Act as the primary point of contact for SFCC-related initiatives within the organization.

Performance Optimization & Analytics:

• Monitor and optimize the performance of the SFCC platform, ensuring high availability, fast load times, and an exceptional user experience.
• Leverage Salesforce analytics and reporting tools to provide insights into customer behavior, sales trends, and platform performance.
• Implement A/B testing and other optimization strategies to enhance customer engagement and conversion rates.

Compliance & Security:

• Ensure the SFCC platform adheres to industry regulations, data privacy standards (e. G. , GDPR, CCPA), and security best practices.
• Collaborate with the cybersecurity team to implement robust security measures for customer data and transactions.

? WHERE AND WHEN?

• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM

? WHAT WE CAN OFFER YOU?

• Permanent contract ?
• Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan + Health Insurance).
• Opportunity knocks ? ? - Being a part of a growing company, we want to support your path with a career development plan and annual
  - based compensation reviews.
• Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.
• And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events. . . This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.

With a presence in 55 countries and over 600, 000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute ?

In our portfolio of services, we have information technology services,
- based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

We stand out for our experience, reliability, passion, confidence, creativity and skills ?

WELCOME, WE ARE WAITING FOR YOU! ?