Senior Salesforce Engineer Leiria

Job Description

We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. We work on building, integrating, and delivering experiences that set brands apart. We’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We’ve been named a global “Leader” by top industry analyst firms in categories spanning digital transformation, experience design, engineering, digital marketing, data science, CRM and loyalty, and customer data management.

Responsibilities

• Lead the design and development of complex digital solutions in the CRM domain.
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team.

Qualifications

CRM Platforms

• Excellent knowledge of CRM systems (e. g. , Salesforce, Hub
  Spot, Microsoft Dynamics) (Backend and Frontend). Minimum 4 years.
• Additional
  - related experience with Industry Clouds is advantageous.
• Ability to implement efficient, scalable, and maintainable CRM solutions.
• Strong
  - solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e. g. , Git
  Hub, Git
  Lab, Bitbucket, Jenkins).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guiding junior members.

Databases

• Ability to query databases for customer data extraction and reporting.

Scripting & Automation

• Strong programming skills in APEX, C#, . NET, and others.

API Integration

• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.

Data Analysis & Reporting

• Strong experience with Excel, Power BI, Tableau or similar to analyse customer data and generate insights.

Customer Data Management

• Strong understanding of data segmentation, customer lifecycle, and personalisation.

Troubleshooting & Debugging

• Ability to diagnose CRM-related technical issues and provide solutions.

Team player with strong organizational skills and a commitment to transparency.

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience by integrating creativity, technology, and data to drive
- world impact.

Global Reach with Local Expertise: With over 16, 000 employees across 30+ countries, Merkle is part of a 70, 000-employee dentsu network, blending global insights with local market understanding.

Collaborative Culture: You’ll join a team that values ideas, collaboration, and creative
- solving on impactful international projects.

What’s in It for You?

Global Perspective: Collaborate with over 70, 000 colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance: Hybrid work models, adaptable hours, and home office options.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every perspective is valued.

Well-balanced Reward Package: Competitive salaries, volunteer days, wellness days, modern offices, and a multicultural environment.

Innovation-Driven Work: Contribute to projects reshaping industries with
- generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society.

Growth Opportunities: Training, mentorship, and
- driven projects; opportunities within the dentsu network.

Many more attractive benefits are available; please contact your recruiter for details.

Location: Lisbon

Brand: Merkle

Time Type: Full time

Contract Type: Permanent