Senior Salesforce Engineer
Job Description:
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing
- class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We’ve been named a global “Leader” by top industry analyst firms in categories as
- ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Job Description
Key responsibilities and accountabilities:
Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.
You will:
- Lead the design and development of complex digital solutions in the CRM Domain
- Lead the development of complex software solutions.
- Provide technical guidance and mentorship to junior engineers.
- Ensure architectural integrity and consistency across the software development lifecycle.
- Develop and maintain software architecture documentation.
- Participate in project planning and estimation activities.
- Drive continuous improvement initiatives within the development team.
- Act as a subject matter expert (SME) for pitches and client work.
- Contribute to the vision and strategy of the team
CRM Platforms
- Excellent knowledge of CRM systems e. g. Salesforce, Hub
Spot, Microsoft Dynamics (Backend and Frontend). Min. 4 years. - Additional project related experience with any of the Industry Clouds is taken as an advantage.
- Be able to implement efficient, scalable, and maintainable CRM solutions.
- Excellent
- solving skills with the ability to troubleshoot and resolve complex issues. - Experience in leading and managing project development in Agile or Scrum environments.
- Experience with CI/CD and version control tools (e. g. , Git
Hub, Git
Lab, Bitbucket, Jenkins, etc. ). - Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
- Ability to query databases for customer data extraction and reporting.
- Strong programming skills in APEX, C#, . net, others.
- Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
- Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.
- Strong understanding of data segmentation, customer lifecycle, and personalisation.
- Ability to diagnose CRM-related technical issues and provide solutions.
Why choose Merkle?
Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive
- world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.
Global Reach with Local Expertise: With over 16, 000 employees across 30+ countries, and part of a 70, 000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.
Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative
- solving. Together, we work on impactful international projects, making meaningful connections every step of the way.
What’s in It for You?
Global Perspective: As part of a dentsu company, collaborate with over 70, 000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a
- cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with
- generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and
- driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.
- many more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter
- At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of
- centered transformations that shape society. "
- specific requirements, ensuring a workplace free from discrimination and harassment.
Location:
Belgrade
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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- Informações detalhadas sobre a oferta de emprego
Empresa: Phiture Localização: Leiria
Leiria, Leiria District, PortugalPublicado: 25. 7. 2025
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