Senior SAP Support Specialist Lisboa

Overview

Senior SAP Support Specialist role at HAVI Tech
HUB in Lisbon. Full-time information technology position focusing on technical support for software applications and systems.

About HAVI Tech
HUB

Joining the Tech
HUB is an opportunity to be part of the transformation journey toward reimagining the future of supply chain technology.

The Work

You will be responsible for providing technical support and assistance to customers or internal teams. Your primary focus is resolving issues related to software applications, systems, and technology solutions. You will support Solution Owners in solution analyses, design, development, and testing as appropriate depending on priority. This role also involves documentation, monitoring, and continuous improvement of application support processes. You will work closely with
- users, IT teams, solution analysts, application developers, and external partners to resolve issues, enhance performance, and ensure optimal functionality.

The People

Work with a diverse team of experts, trailblazers and problem solvers from around the globe, collaborating across borders to achieve what seems impossible.

The Environment

Thrive in a supportive yet challenging environment where innovation and autonomy are encouraged, with a collaborative mindset that prioritizes teamwork and experimentation.

Role Details

Senior SAP Support Specialist to join our Tech
Hub. Location: Lisbon. Employment type: Full-time. Seniority level: Mid-Senior level.

Responsibilities

• Provide technical support for software applications, systems, and technology solutions.
• Assist Solution Owners with solution analyses, design, development, and testing as needed by priority.
• Document processes and maintain clear records; monitor and continuously improve application support procedures.
• Collaborate with
  - users, IT teams, solution analysts, developers, and external partners to resolve issues and optimize functionality.

Qualifications

• Experience in solution support or a related IT role.
• Experience with
  -
  - end business processes and application configurations.
• Fluency in English.
• Proficiency with software applications, operating systems, and troubleshooting tools.
• Strong customer service and interpersonal skills with effective communication.
• Excellent
  - solving abilities and attention to detail in documentation.
• Ability to collaborate across
  - functional teams; adaptable to changing technologies and requirements.
• Analytical mindset to identify patterns in technical issues; strong time management to handle multiple requests.

Benefits

• Competitive salary based on experience and expertise.
• Health & Wellness: healthcare plan, life insurance, online mental health resources.
• Work-life balance: flexible hours and remote options.
• Professional growth: ongoing training opportunities.
• Inclusive environment: commitment to diversity and inclusion.
• Employee perks:
  - building activities and social events.
• Employee assistance program: confidential support for personal or professional challenges.

EEO Statement

Equal Opportunity Employer: HAVI Supply Chain Tech Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law.

Apply now and make your mark with HAVI Tech
Hub in Lisbon.