Senior ServiceNow Consultant

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well‑being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time‑to‑Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long‑term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Senior Service
Now Consultant!

Responsibilities

• Defining and implementing technical and business requirements to implement Service
  Now platform (ITSM, ITOM, GRC, etc. ).
• Acting as a senior developer across all aspects of Service
  Now project and solution delivery.
• Overseeing application and workflow configuration.
• Developing client‑specific reporting processes and integration components.
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance.
• Working closely with Service
  Now technical teams.
• Contributing to clients’ business development.
• Supporting the management team.

Requirements

• Academic education preferably in Information Systems Management, Computer Science, Engineering, or similar fields of study.
• At least 3 years of Service
  Now technical experience.
• Proven experience with ITSM, ITAM, ITOM, SPM, Integration Hub, App Engine or GRC products in Service
  Now.
• Project management skills: autonomy and proactivity, conducting analysis from beginning to end and structuring the final deliverable fulfilling demanding plans.
• Full Portuguese and English proficiency.

If you’re interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference “CA/Service
Now”.

Decskill is committed to equality and non‑discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.

Seniority level: Not Applicable

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting