Senior Software Engineer - AI First Team Lisboa

Senior Software Engineer - AI First Team
Lisboa
Lisboa, Lisboa, Portugal

Overview

Senior Software Engineer - AI First Team – Lisbon

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately
- thirds of the Fortune 100, Pager
Duty is essential for delivering
- on digital experiences to modern businesses.

Join us. At Pager
Duty,
- u2019ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable worldall in a flexible,
- winning workplace.

Are you passionate about building the next generation of AI-driven systems? At Pager
Duty, our Pager
Duty Advance team is at the forefront of transforming digital operations with intelligent automation and
- edge agent technology.

As a Senior Software Engineer,
- u2019ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team
- u2019s redefining
- u2019s possible, we want to hear from you!

Key Responsibilities

• Design, build, and maintain robust backend systems with a focus on AI and agent/chatbot technologies.
• Collaborate with
  - functional teams to deliver new features and drive innovation in digital operations.
• Participate in the full software development lifecycle, from design and architecture to deployment and support.
• Take part in
  - call rotations to ensure high availability and reliability of our services.
• Contribute to technical discussions, code reviews, and mentor other engineers.
• Work with
  - edge technologies in a
  - paced, collaborative environment.

Basic Qualifications

• 5+ years of professional software engineering experience, with a strong focus on backend development.
• Recent (last 6-12 months)
  - on experience in AI or chatbot development.
• Experience shipping code as part of a team in a production environment.
• Solid understanding of distributed systems, APIs, and scalable backend architectures.
• Willingness to participate in
  - call rotations.
• Bachelor-u2019s or Master-u2019s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Strong communication and collaboration skills.
• Based in Lisbon, with the ability to work remotely in Portugal after 20 days.

Preferred Qualifications

• Experience with Lang
  Graph (strong plus, as
  - u2019s foundational to our AI/agent work).
• Experience with Elixir for backend development.
• Background as a Backend Engineer with AI experience, or as a Machine Learning Engineer with product development experience.
• Experience working in Saa
  S or
  - based environments.
• Familiarity with modern Dev
  Ops practices and CI/CD pipelines.
• Experience mentoring or leading other engineers.

Pager
Duty is a flexible, hybrid workplace. We embrace and encourage
- person working as an integral part of our culture. Both our employees and external research tells us that
- located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into ourLisbon office 2 days per week , so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you
- u2019t meet every requirement. We value potential and consider each
- u2019s full professional story. Whether
- u2019re exploring a career change or taking your next step, we look forward to reviewing your application. If this just
- u2019t the right role or time - sign up for job alerts !

Where we work

Pager
Duty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at Pager
Duty are responsible for creating high performance environments that drive accountability. Pager
Duty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including
- specific offerings, on our benefits site.

Your package may include:

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & Hibernation
  Duty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

Eligibility may vary by role, region, and tenure

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, Pager
Duty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately
- thirds of the Fortune 100, Pager
Duty is essential for delivering
- on digital experiences to modern businesses

Pager
Duty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on Trust
Radius and G2.

Go
-
- scenes on our careers site and @pagerduty on Instagram.

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