Senior Software Engineer

Senior Software Engineer (Almada, Setubal, Portugal)

Job Summary

At Zendesk, our focus is helping customers build strong relationships with their own clients. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and collaborative culture. We are looking for a Senior Software Engineer to join our AI Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What you’ll be doing

• Work closely with ML scientists to help bring ML-powered features into production.
• Contribute to discussions about technical design.
• Build tools to support model experimentation and model management.
• Collaborate with Dev
  Ops, feature teams, platform teams and product teams.
• Contribute to initiatives to improve the scalability and robustness of our platforms.
• Design, prototype, and refine scalable infrastructure.

What you bring to the role

Required

• Fluent in at least one of Python or Ruby.
• At least 3 years of background in building, scaling, and operating large scale applications.
• Previous experience delivering AI products.
• Fluency with RESTful API, Kafka, Docker, Kubernetes, and AWS or GCP.
• Ability to work with uncertainty and pivot with changing priorities.
• Deep respect and desire for team collaboration and members' perspectives.

Preferred

• Experience with either Airflow or Metaflow.
• Experience with recent tooling around LLM evaluation and monitoring.
• Familiarity with one of the machine learning libraries such as Py
  Torch.
• Experience with either SQL or DBT.

Tech Stack

• Our code is written in Python and Ruby.
• Our servers live in AWS.
• Our machine learning models rely on Py
  Torch.
• Our ML pipelines use Airflow and Metaflow.
• Our data is stored in S3, RDS My
  SQL, and Snowflake.
• Our services and models are deployed to Kubernetes using Docker.
• We heavily use LLM technology from multiple providers.

Hybrid Work

This role is a hybrid position that requires attending the local office part of the week. The specific office schedule will be determined by the hiring manager.

ZENDESK EEO STATEMENT

Zendesk believes in offering our people a fulfilling and inclusive experience. We are an equal opportunity employer and are committed to fostering global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here.